Coordinator-Facilities Management Soft Services
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Key skills for this role
About the Role
Transguard Group seeks a Coordinator for Facilities Management Soft Services in Dubai. The role involves managing cleaning teams, ensuring contractual compliance, and maintaining high standards of cleanliness and customer satisfaction.
Key Skills for This Role
Responsibilities
- Assist the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services
- Manage a diverse cleaning team on multiple sites
- Ensure daily deployments are maintained as per contractual requirements
- Ensure invoice information and client approvals are shared within stipulated time frames
- Maintain contractual KPIs as per scope
- Coordinate with internal stakeholders for new contract mobilization
- Timely actions on client escalations and other operational needs
- Ensure regular cleaning audits are carried out on all contracts
- Create work schedules in line with contractual scope
- Maintain records relating to disciplinary action, incident reports, and annual leave
Requirements
- 2 3 years of experience in a similar capacity
- BICS certification or equivalent certification
- Good English written and communication skills
- Valid UAE driving license
- Extensive knowledge of computer and reporting systems
- Good knowledge of cleaning operations including machines, chemicals, and other processes
Full Job Posting
Scope
- Assist the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services.
- Ensure time bound and quality service is offered to customers in line with contractual requirements.
- Manage a diverse cleaning team on multiple sites as well as record keeping & Admin activities.
Financial
- Ensure daily deployments to be maintained as per the contractual.
- Ensure invoices information and client approvals to share within the stipulated time frame.
- Ensure contractual KPIs are maintained as per scope.
- Provide efficient and effective coordination for running smooth IFS operations.
Customer
- Responsible for coordination with all internal stakeholders for new contract mobilization.
- Maintain healthy and effective business communication with internal department and client.
- Timely actions on client escalations and other operational needs.
- Identify and address any operational challenges or issues that arise.
- Resource management and ensuring smooth operations at all sites.
- Ensure that regular cleaning audits are carried out on all contracts.
Process
- Ensure work schedules are created in line with contractual scope for seamless delivery.
- Report any service variations to the contract to the Operations Manager.
- Effective utilization of CAFM systems on required contract.
- Maintain all records relating to Disciplinary Action, incident reports and Annual leave.
Innovation
- Identify and implement technology solutions.
- Improve cleaning effectiveness by developing new cleaning methods.
- Creating customized cleaning solutions.
Selection Criteria
- 2 3 years’ experience of a similar capacity.
- BICS certification or equivalent certification.
- Good English written and communication skills.
- Valid UAE driving license.
- Extensive knowledge of computer and reporting systems.
- Good knowledge of cleaning operations including machines, chemicals, and other processes.
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