{bc}
Apply
linkedin

Manager-Employee Welfare and Relations

Transguard Group
Dubai, UAE
Full Time
Manager
Onsite
Yesterday
Employee RelationsUAE Labour LawDisciplinary ProcessTeam LeadershipMicrosoft OfficePower BI
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Employee RelationsUAE Labour LawDisciplinary Process
Smart Apply

Full Job Posting

Scope

  • The Manager – Employee Welfare and Relations (EWRT) lead and oversees the full delivery of the EWRT function for the assigned HR hub, ensuring that all employees across the organization receive timely, professional, and consistent welfare and relations support.
  • This role is accountable for managing the end to end employee relations process — from query resolution and incident management through to disciplinary proceedings, terminations, and Full and Final settlements — in full compliance with UAE Labour Law and Transguard Group policies.
  • The Manager is responsible for leading, developing, and holding accountable a team of HR Coordinators and Team Leaders, ensuring that service levels are consistently met and that the team operates with a high standard of professionalism, accuracy, and urgency.

Financial Responsibilities

  • Ensure Full and Final settlements are processed and paid to exiting employees accurately and in a timely manner, maintaining financial liability and ensuring legal compliance.
  • Ensure all disciplinary decisions, termination approvals, and overstay cases are processed accurately and in a timely manner, directly reducing financial exposure to the organization from delayed or incorrect decisions.
  • Monitor and manage the financial implications of policy non compliance — including overstay penalties, unauthorized absence deductions, and site disciplinary cases — ensuring accurate calculations and timely resolution.
  • Support the Head of HR in providing accurate data and reports to facilitate informed financial decision making related to employee relations and welfare matters.

Customer Responsibilities

  • Ensure all employee welfare queries and grievances submitted through the ESP system are assigned to the appropriate team members and resolved within defined SLA timelines.
  • Manage escalations from Business Units, senior management, and external stakeholders on complex employee relations matters, ensuring clear communication, fair resolution, and adherence to company policies.
  • Oversee the handling of all employee grievances — whether raised in person or through the ESP — ensuring they are addressed with professionalism, impartiality, and in line with legal requirements.
  • Ensure that all responses to staff welfare and relations queries are accurate, legally sound, and communicated clearly — with a particular focus on document verification, medical cases, and entitlement queries.
  • Act as the escalation point for the team on non standard or complex cases, providing guidance and ensuring resolution without unnecessary delays.

Process Responsibilities

  • Own and oversee the full disciplinary process from initiation through to closure — ensuring all cases are investigated thoroughly, decisions are legally compliant, and outcomes are documented and updated in Oracle within defined timeframes.
  • Manage the termination process end to end, including reviewing and getting approval for termination decisions, ensuring all resignations and approved terminations are processed accurately in Oracle with the relevant documentation within the specified timeframe.
  • Ensure all Incident Reports (IRs) have an investigator assigned and are investigated, actioned, and closed within defined SLA timelines.
  • Ensure leave requests are approved or rejected within defined SLA timelines, maintaining payroll accuracy and supporting workforce planning across Business Units.
  • Conduct regular quality reviews using the Power BI dashboard to monitor team performance against KPIs, identify trends, and drive corrective actions where SLAs are at risk.
  • Ensure monthly one on one reports are submitted by the team in a timely manner.
  • Ensure standard approved letters, templates, and documentation are consistently used across the team and are kept up to date in line with policy and legal requirements.

Innovation Responsibilities

  • Proactively identify inefficiencies or recurring gaps in the EWRT function — whether in process, documentation, or team capability — and propose and implement practical improvements that reduce errors, improve turnaround times, and enhance the employee experience.
  • Stay current with UAE Labour Law developments and regulatory changes, assessing the impact on existing policies and processes and working with the Head of HR to update procedures accordingly before issues arise.
  • Lead the development and continuous improvement of EWRT SOPs, ensuring they remain accurate, accessible, and consistently applied across the team.
  • Use data from the Power BI dashboard and ESP system to identify patterns — such as recurring query types, high volume incident periods, or settlement delays — and translate those insights into process or training interventions.

Selection Criteria

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Demonstrable working knowledge of UAE labor law and amendments.
  • Minimum 2 year of direct people management experience, leading a team of 4 or more HR professionals.
  • Strong operational capabilities across the Microsoft Office suite and MI applications are a must. Solid experience in roles where a high volume of data is involved.
  • MS Office Advanced
  • Power BI – Basic
  • SharePoint – Advanced.
  • Advanced English speaking and writing level i.e. EPT 4
  • Systems analysis skillset to quickly understand how databases, systems, and processes work, always seeking to improve efficiencies as well as making the most of the information available.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Transguard Group

Facilitator - Recruitment Services

Dubai, UAE

TodayFull Time

Coordinator-Facilities Management Soft Services

Dubai, UAE

YesterdayFull Time

Account Executive - Kitchen Maintenance Solutions

Dubai, UAE

YesterdayFull Time

Manager-Products Cash Services

Dubai, UAE

YesterdayFull Time

Manager – eLearning

Dubai, UAE

YesterdayFull Time

Analyst-Planning

Dubai, UAE

YesterdayFull Time

Regional Manager - Facilities Management Soft Services

Dubai, UAE

2 weeks agoFull Time

Operations Manager - Aviation Partner Solutions

Dubai, UAE

1 months agoFull Time