Account Executive - Kitchen Maintenance Solutions
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Key skills for this role
About the Role
Transguard Group is hiring an Account Executive for its Kitchen Maintenance Solutions team in Dubai. The role involves managing customer accounts, driving contract profitability, and ensuring service delivery excellence.
Key Skills for This Role
Responsibilities
- Manage allocated customer accounts in line with the contracted agreement
- Drive contract profitability through understanding of key performance indicators on each contract
- Responsible and accountable for organic growth and new business opportunities
- Drive ad hoc revenue from existing clients
- Help grow business within the Abu Dhabi region from a ground up approach
- Develop a good working relationship with the client and hold regular client meetings
- Resolve issues as they arise through active collaboration between technical team and client operations team
- Monitor and manage communication channels between client and technical team
- Drive operational excellence across assigned accounts
- Identify new opportunities, clients, F&B groups within the region and key contacts
- Set meetings and appointments between clients and senior management of TG KMS
- Responsible and accountable for client SLA/KPI performance
Requirements
- 5 years of experience in a similar role
- UAE Driver's License essential
- Excellent computer and reporting skills
- Strong understanding of UAE F&B market expectations
- Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions
- English fluency mandatory
Full Job Posting
Scope
- Responsible to manage allocated customer accounts in line with the contracted agreement, ensuring we maintain 100% of clients, grow accounts and maintain customer satisfaction.
- To ensure the end to end service delivery of the clients’ needs.
- Being a main point of contact for assigned clients on behalf of Transguard – managing all facets of the day to day running of the contract ensuring technical team are delivering to the highest standards in a timely manner.
Financial
- Required to drive contract profitability through understanding of key performance indicators on each contract.
- Responsible and accountable for organic growth and new business opportunities.
- Responsible to drive ad hoc revenue from existing clients.
- Responsible to help grow business within the Abu Dhabi region from a ground up approach.
Customer
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract.
- Resolve issues as they arise, becoming well versed in knowing when an issue may occur – and resolving it before it does – through active collaboration between the technical team and the clients operations team.
- Monitor and manage the communication channels between client and technical team ensuring needs are being met.
- Drive operational excellence across assigned accounts, providing clients with exceptional service and delivery.
- Identify new opportunities, clients, F&B groups within the region & key contacts within.
- Set meeting & appointments between clients and senior management of TG KMS.
Process
- Responsible and accountable for client Service Level Agreement (SLA)/Key Performance Indicators (KPI) performance.
- Ensure the correct workflow process are in place and followed by reporting team.
- Track & measure key movers within the region, new openings, expansions & closure – identify & communicate opportunities from this data set.
Innovation
- Identify areas where repetitive tasks can be automated.
- Identify cost saving initiatives/process improvements.
Selection Criteria
- 5 years of experience in a similar role.
- UAE Driver's License essential.
- Excellent computer and reporting skills.
- Should have a strong understanding UAE F&B market expectations.
- Excellent commercial awareness and ability to lead sales initiatives and deliver complex managed solutions.
- English fluency mandatory.
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