Program Manager- Quality Engineering & Testing

Serve as the single point of accountability for testing services across assigned portfolios.

Build and maintain strong relationships with divisional CIOs, Tribe Leads, Delivery Leads, Engineering Managers, Product Owners, and senior stakeholders.

Participate in executive governance forums, SteerCo meetings, and operational reviews.

Drive customer satisfaction and manage stakeholder expectations.

Lead end-to-end QE and Testing delivery across multiple programs and releases.

Ensure alignment with Agile and SAFe delivery frameworks.

Drive quality strategy, release readiness, and production stability.

Provide oversight for functional, integration, system, UAT, and non-functional testing activities.

Establish delivery governance, performance reviews, and quality controls.

Own RAID management and escalation processes.

Ensure compliance with risk management standards and regulatory obligations.

Support CPS 230 operational resilience and third-party risk management requirements where applicable.

Ensure compliance with MSA and SOW terms and conditions

Monitor testing progress against milestones, schedules, and quality objectives.

Ensure adherence to SLAs, KPIs, quality gates, and release criteria.

Proactively identify delivery risks and implement mitigation strategies.

Drive defect prevention and quality improvement initiatives.

Drive Productivity improvement initiatives along with offshore program manager. Ensure alignment to committed PI as in proposal.

Work with account leadership and manage account P&L, revenue forecasts, resource plans, and utilization targets.

Track project budgets, delivery costs, and productivity improvements.

Drive automation-led efficiencies and cost optimization opportunities.

Coordinate across multiple development vendors and technology teams.

Drive collaborative delivery and issue resolution.

Ensure contractual obligations and service commitments are met.

Lead QE transformation initiatives.

Drive adoption of: Test automation AI-assisted testing DevSecOps Continuous testing Quality engineering best practices

Test automation

AI-assisted testing

DevSecOps

Continuous testing

Quality engineering best practices

Identify opportunities for service expansion and continuous improvement.

Portfolio Test Strategy

Executive Governance Reports

Release Readiness Assessments

Quality Scorecards

Risk & Compliance Reports

Financial and Resource Forecasts

Continuous Improvement Roadmaps

SLA/KPI adherence

Release success rate

Defect leakage reduction

Customer satisfaction (CSAT)

Financial performance

Automation adoption

Delivery predictability

Regulatory compliance adherence

20+ years in Testing/QE delivery.

8+ years managing large banking transformation programs and managing the transformation at scale.

Experience working with Financial Services testing transformation

Strong understanding of Agile, SAFe, DevOps, and Quality Engineering.

Experience managing distributed onsite-offshore teams exceeding 500+ resources.

Strong CXO level stakeholder engagement and executive communication skills.

Experience in driving AI led transformation

Excellent customer-facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing