Principal - Business Consulting

Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering

Min. 7 years of experience with Operational Technologies within the Communications Sector.

Knowledgeable in key areas of Communications provider operations, including customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain

Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas

Should be able to comprehend and design industry standard information models like TM Forum SID.

Has at least 5 years’ experience in managing IT programs and projects

Should be able to develop business process and system use cases

Should be able to create the As-Is and To-Be Process and Use Case documents.

Should be able to guide, mentor and review the end-to-end solution

The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project

Excellent analytical skills and communication skills

Ability to travel as needed (typically up to 4 days/week) to client locations.

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain

At least 3 years of experience in implementing and enhancing industry standard products for CSP operations

Experience and desire to work in a consulting environment that requires regular travel

Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience

Experience in a CSP in North America across Mobility or Wireline networks will be preferred

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.