Product Operations Framework & Process Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TELUS is seeking a Product Operations Process Specialist to design and standardize the end-to-end product lifecycle into a 'Golden Path'. You will create documentation, coach teams, and drive adoption of the new operating model.
Key Skills for This Role
Responsibilities
- Design and standardize the end to end product lifecycle into a 'Golden Path'
- Own the centralized Product Taxonomy governance structure
- Translate process requirements into practical implementations using Jira, Confluence, and internal tooling
- Create comprehensive documentation, 'How To' playbooks, and visual process maps
- Coach teams to recognize and correct anti patterns in how they're working
- Conduct regular assessments to identify process bottlenecks and iterate on workflows
- Partner with the CoP Enablement Lead and Content Creator to ensure process documentation translates into training strategy
Requirements
- 5+ years in a product driven organization or consulting role, with demonstrated expertise in process design, documentation, and coaching
- Strong stakeholder management and communication skills
- Proficiency with product management and workflow tools (Jira, Confluence, Productboard, or similar)
- Ability to see how individual processes fit into a larger operating model
- Understanding of modern software development concepts (SDLC, CI/CD pipelines, Agile methodologies)
- Proven ability to measure process effectiveness and iterate based on data and team feedback
- Bachelor's degree in Business Administration, Operations Management, or related field, or equivalent experience
- Experience at a consulting firm advising on product operations or organizational transformation (great to have)
- Familiarity with Agile, Scrum, or Lean methodologies (great to have)
- Experience with product lifecycle management tools (Productboard, Aha!, or similar) (great to have)
Full Job Posting
Join Our Team And What We'll Accomplish Together
- Product Operations is building the customer digital solutions engine to drive TELUS forward.
- Our portfolio focuses on Digital Customer Experiences, Team Member Enablement, and Developer Platforms.
Role Overview
- As the Product Operations Process Specialist, you'll be the 'Architect of Flow'—turning abstract processes into documented workflows.
- You'll be a player coach, embedded with product teams to help them translate the new operating model into real world practice.
What You'll Do
- Design and standardize the end to end product lifecycle into a 'Golden Path'.
- Own the centralized Product Taxonomy governance structure.
- Translate process requirements into practical implementations using Jira, Confluence, and internal tooling.
- Create comprehensive documentation, 'How To' playbooks, and visual process maps.
- Coach teams to recognize and correct anti patterns.
- Conduct regular assessments to identify process bottlenecks and iterate on workflows.
- Partner with the CoP Enablement Lead and Content Creator to ensure process documentation translates into training strategy.
What You Bring
- 5+ years in a product driven organization or consulting role, with expertise in process design, documentation, and coaching.
- Strong stakeholder management and communication skills.
- Proficiency with product management and workflow tools (Jira, Confluence, Productboard, or similar).
- Ability to see how individual processes fit into a larger operating model.
- Understanding of modern software development concepts (SDLC, CI/CD pipelines, Agile methodologies).
- Proven ability to measure process effectiveness and iterate based on data and team feedback.
- Bachelor's degree in Business Administration, Operations Management, or related field, or equivalent experience.
Great to haves
- Experience at a consulting firm advising on product operations, organizational design, or business transformation.
- Familiarity with Agile, Scrum, or Lean methodologies.
- Experience with product lifecycle management (PLM) or product management tools (Productboard, Aha!, or similar).
- Background in organizational process improvement or business process management (BPM).
- Experience in a technology or telecommunications industry.
What Success Looks Like In Year One
- The Golden Path is documented, validated with squads, and being used.
- Anti patterns are measurably decreasing.
- Product Taxonomy is highly adopted.
- Playbooks exist for the highest friction moments in the product lifecycle.
- Cross functional stakeholders are aligned on process standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TELUS
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
TELUS is looking for a Product Manager to join the Small-Medium Business team, responsible for cross-sell campaigns within the base strategy to drive loyalty and retention. The role involves designing data-informed progr
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
TELUS Health's Employer Solutions team is hiring an Account Manager for Specialty Sales to partner with Business Development and Customer Success teams. You will act as a trusted advisor, designing complex EAP and wellbe
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Technical Product Manager (Prototyping) to build rapid prototypes using AI agents, solving friction for Sales, BI, and Marketing teams. The role requires hands-on development with AI tools and a product-fir
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
TELUS seeks a Senior Technical Product Manager to own the strategy and adoption of conversational intelligence and call coaching platforms for SMB sales teams. The role involves leading roadmap governance, driving adopti
Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)
Calgary, CAN
TELUS Health seeks a Business Analyst II to support pharmacy operations by troubleshooting Kroll Pharmacy Management System issues, resolving client inquiries, and collaborating with internal teams. The role requires bil
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
TELUS seeks an L4 Product Manager to drive the Stream+ product roadmap and create a streaming-first proposition for Canadians. You will manage OTT partner relationships, design integrated device experiences, and lead cus
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
TELUS Santé cherche un analyste d'affaires II pour soutenir l'exploitation des pharmacies en résolvant des problèmes opérationnels complexes et en fournissant un soutien de premier ordre pour le système Kroll. Le rôle ex
Senior Strategy Manager, Technical Sales
Vancouver, CAN
TELUS is seeking a Senior Strategy Manager to lead, design, project manage, and scale sales enablement initiatives for TELUS Business Solutions. You will drive business growth and sales effectiveness through advanced aut
Product Manager - Small Business Cross-sell Campaign
Toronto, CAN
Account Manager (M), Specialty Sales - Employer Solutions
Montreal, CAN
AI Innovation Associate (Vibe Coder) - Channel Technology and Sales Strategy Team
Toronto, CAN
Senior Technical Product Manager - Channel Technology and Sales Strategy Team
Toronto, CAN
Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)
Calgary, CAN
L4 Product Manager - Stream+ & Entertainment
Vancouver, CAN
Analyste d'affaires II, Exploitation en pharmacie (Temporaire, contrat de 18 mois)
Calgary, CAN
Senior Strategy Manager, Technical Sales
Vancouver, CAN