Product Manager Airport Operations Technology
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Key skills for this role
Role Overview
Product Manager responsible for technology capabilities supporting airport operations across Etihad's global network.
The role covers Amadeus Customer Management, airport systems enhancements, station start-ups, and operational readiness.
Key Skills for This Role
Full Job Posting
Role overview
Product Manager responsible for technology capabilities supporting airport operations across Etihad's global network.
The role covers Amadeus Customer Management, airport systems enhancements, station start-ups, and operational readiness.
Product and delivery ownership
- Own the roadmap, backlog, and delivery plan for Airport Operations technology products.
- Lead upgrades, enhancements, configuration changes, regulatory updates, and technology releases.
- Define requirements and prioritize initiatives with Airport Operations stakeholders.
- Manage schedules, milestones, risks, dependencies, and readiness activities across global stations.
Operational readiness
- Coordinate ORAT for airport openings, station start-ups, migrations, and operational changes.
- Ensure technology readiness, testing, stakeholder alignment, and cutover preparedness.
- Support UAT, operational trials, go-live activities, hyper care, and continuous service improvement.
Stakeholder and vendor coordination
- Interface with Airport Operations, Digital Technology, Amadeus, airport authorities, ground handlers, and technology vendors.
- Collaborate with Business Analysts, Architects, Engineering teams, and vendors on features, releases, testing, and deployment.
- Identify and mitigate operational constraints, vendor dependencies, stakeholder issues, and delivery risks.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related discipline.
- At least five years of experience in Product Management, Technology Delivery, Airport Operations Technology, or Aviation Systems.
- Strong knowledge of airport operations and passenger processing systems, including check-in, boarding, baggage, disruption handling, ground handling, and ORAT.
- Experience with airport system upgrades, station launches, migrations, or operational readiness initiatives.
- Proficiency with Agile and delivery tools such as Jira, Azure DevOps, Confluence, Microsoft Project, or equivalent platforms.
- CSPO, SAFe Product Owner/Product Manager, PMP, PRINCE2, or Scrum Master certification is preferred.
- Strong analytical, planning, communication, negotiation, relationship management, and stakeholder management skills.
Job details
- Work type is full-time.
- The role is based in Abu Dhabi, United Arab Emirates.
- The position belongs to the Digital Technology and Innovation Division.
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