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Key skills for this role
To validate and process operational transactions, provide support to internal business units and branches, and ensure compliance with regulatory requirements, internal controls, and operating procedures.
File and archive transaction records in line with internal controls to support audit readiness.
Input transaction data into core banking and escrow management systems with precision to maintain data integrity.
Flag discrepancies or incomplete documentation to the supervisor for timely resolution and risk avoidance.
Transaction accuracy, reconciliation quality, and timely exception resolution.
Compliance adherence, audit outcomes, and timely escalation of control breaches.
Maintenance of bpm application documentation and process records completion quality, timeliness, and adherence to agreed service standards.
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Completeness, accuracy, and timeliness of records, reports, and supporting documentation.
Update workflow trackers and status logs to reflect real-time progress on assigned cases.
Prioritise daily workload to meet agreed turnaround times for escrow transactions and related requests.
Collaborate with colleagues to address bottlenecks and maintain continuous workflow during peak periods.
Service quality and sla adherence in escrow transaction processing completion quality, timeliness, and adherence to agreed service standards.
Complete assigned training modules on new systems or compliance topics to maintain operational readiness.
Contribute to error log reviews by sharing insights on preventable mistakes and control gaps.
Identify recurring process issues or bottlenecks during daily work and provide input to the supervisor for improvement.
Support for process integrity and continuous improvement in escrow operations completion quality, timeliness, and adherence to agreed service standards.
Parent group profile
Government-controlled UAE banking group providing retail, corporate, wealth-management and Islamic banking across the MENAT region.
Visit parent group websiteFull-time
Mid · 4+ years experience
Onsite
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