Portfolio Managers

Job Summary

Key Responsibilities

• Maximize sales performance for liability, wealth management, and secured or unsecured asset-related products.
• Generate new business through promotions, outbound marketing calls, presentations, and in-branch contacts.
• Participate in branch sales planning and create action plans to meet targets.
• Adhere to the bank’s mis-selling and sales policies.
• Maintain high customer service standards and manage difficult customer situations.
• Process accurate, valid, complete, and properly authorized transactions.
• Facilitate first-time resolution, minimize rejections and complaints, and improve customer feedback results.
• Perform reconciliation, operational control, efficiency improvement, and cost-control activities.
• Handle a broad range of bank transactions and services.
• Manage customer-base growth, attrition, upstreaming, and product penetration.
• Follow ORMA, Group Code of Conduct, KYC/CDD/EDD, and money laundering prevention policies.
• Maintain branch premises, merchandising, housekeeping, store management, health, and safety standards.

Qualifications

• Graduate or postgraduate qualification.
• Between 1 and 4 years of overall experience.
• Banking knowledge and understanding of front-office and back-office processes and procedures.
• Good interpersonal skills, strong communication, teamwork, and customer-focused sales ability.

Skills and Experience

• Banking knowledge.
• Strong communication skills.
• Customer orientation and sales focus.
• Diligence and punctuality.

Regulatory and Business Conduct

About Standard Chartered

What We Offer

• Competitive salary and benefits under the bank’s Fair Pay Charter.
• Retirement savings, medical and life insurance, and flexible or voluntary benefits in some locations.
• Annual, parental or maternity, sabbatical, volunteering, and public holiday leave provisions.
• Flexible working options based around home and office locations.
• Wellbeing support, employee assistance, development courses, and continuous learning opportunities.
• An inclusive and values-driven organization that supports employee growth.