Pilates Studio Reception & Sales Executive
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Key skills for this role
Role Overview
Deliver excellent front-of-house service while supporting memberships, bookings, and studio sales.
Welcome clients, manage enquiries, promote services, and support daily studio operations.
Key Skills for This Role
Full Job Posting
Job Overview
Deliver excellent front-of-house service while supporting memberships, bookings, and studio sales.
Welcome clients, manage enquiries, promote services, and support daily studio operations.
Key Responsibilities
- Welcome clients, visitors, and instructors professionally.
- Manage reception, enquiries, calls, emails, and social media messages.
- Explain classes, memberships, packages, private sessions, and studio services.
- Convert enquiries into bookings, memberships, packages, and other sales.
- Meet sales, conversion, retention, and service targets.
- Manage bookings, cancellations, transfers, waitlists, check-ins, memberships, and accounts.
- Process payments, purchases, refunds, credits, and daily reconciliations accurately.
- Follow up with prospects, trial participants, inactive members, and clients.
- Build client relationships and provide personalized support.
- Coordinate with instructors and management on capacity, bookings, attendance, and client needs.
- Support onboarding, cleanliness, feedback handling, opening and closing, reporting, and compliance.
Qualifications and Experience
- Experience in reception, customer service, sales, fitness, wellness, hospitality, leisure, or a similar client-facing role.
- Ability to deliver excellent service and achieve sales or conversion targets.
- Pilates, fitness, health club, yoga, wellness, or related experience is advantageous.
Department and Role
Department: Lifestyle Division.
Role: Receptionist.
Location: Dubai, UAE.
Compensation
- Monthly salary listed as AED 3,000 to AED 3,500.
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