Customer Service Representative
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Key skills for this role
Role Overview
Handle customer inquiries, provide timely support, coordinate with internal departments, and maintain customer satisfaction.
The role requires excellent communication, coordination, and problem-solving skills.
Key Skills for This Role
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Job Summary
Handle customer inquiries, provide timely support, coordinate with internal departments, and maintain customer satisfaction.
The role requires excellent communication, coordination, and problem-solving skills.
Key Responsibilities
- Handle customer inquiries through phone, email, and other communication channels.
- Provide accurate information about products, services, orders, and customer requests.
- Coordinate with internal departments to resolve issues and follow up on pending requests.
- Maintain records of customer interactions, requests, and complaints.
- Monitor requests and ensure timely responses and resolutions.
- Handle complaints professionally and escalate complex issues when required.
- Follow up with customers to confirm satisfactory resolution.
- Support the team in maintaining high customer service standards.
- Prepare and maintain reports and documentation.
- Perform other assigned customer service and administrative duties.
Requirements
- A bachelor's degree or relevant qualification is required.
- Excellent verbal and written communication skills are required.
- Strong interpersonal and problem-solving abilities are required.
- Good coordination and follow-up skills are required.
- Proficiency in MS Office and basic computer applications is required.
- The ability to work in a fast-paced, team-oriented environment is required.
- A customer-focused attitude and strong attention to detail are required.
- Previous customer service or customer support experience is preferred.
Skills and Competencies
- Customer service, communication, problem solving, coordination, follow-up, complaint handling, time management, teamwork, and attention to detail.
Compensation
- The listed salary is AED 3,000 to AED 3,500 per month.
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