Pharmacy Assistant - Specialty - Express Scripts Canada
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Key skills for this role
About the Role
Express Scripts Canada seeks a Pharmacy Assistant to manage inbound communications, process prescription transfers and refill requests, and maintain patient medication profiles. The role requires 2 years of relatable experience, preferably in a pharmacy setting, and proficiency in Kroll software.
Key Skills for This Role
Responsibilities
- Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking
- Communicate and follow up with pharmacy providers and prescribers on regarding patient care
- Gather information to create and maintain patient medication profiles
- Escalate complex situations as necessary
Requirements
- 2 years of relatable experience, preferably in a pharmacy setting
- Proficient in Kroll software
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- Excellent written, verbal and oral communication skills
- Strong customer service focus
- Bilingualism (English and French) is an asset
Full Job Posting
About Us
- Express Scripts Canada (ESC) is a leading health benefits management company serving over 12 million members.
Job Summary
- The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape.
- Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant, Specialty that provides meaningful support at the right time to our members for better health and peace of mind.
Essential Functions
- Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
- Communicate and follow up with pharmacy providers and prescribers on regarding patient care.
- Gather information to create and maintain patient medication profiles.
- Escalate complex situations as necessary.
Qualifications
- 2 years of relatable experience, preferably in a pharmacy setting.
- Proficient in Kroll software.
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook).
- CRM experience is preferable but not required.
- Excellent written, verbal and oral communication skills.
- Team player with the ability to work independently.
- Strong customer service focus.
- Strong work ethic and positive attitude is a must.
- Strong interpersonal skills with ability to work independently with minimal supervision.
- Flexible to situations and adaptable to change.
- A thorough understanding of quality assurance and delivery of service excellence.
- Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines.
Why Join Us
- Competitive compensation, benefits and pension plan.
- Career development and advancement opportunities.
- A culture that celebrates innovation and collaboration.
- Flexible work options and wellness programs.
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