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Key skills for this role
As a Performance & Data Analyst, you will help drive better customer and business outcomes through data, insights and continuous improvement. You'll work closely with stakeholders across Service and the broader business to analyse performance, identify opportunities for improvement and deliver practical solutions that enhance operational efficiency and customer experience. Based in Parramatta, this role is ideal for someone who enjoys turning data into meaningful action and influencing positive change.
Analyse operational performance data to identify trends, opportunities and areas for improvement
Develop reports, insights and recommendations that support business decision-making
Monitor key performance indicators and measure the effectiveness of improvement initiatives
Partner with stakeholders to deliver process improvement and change initiatives
Support projects that enhance operational efficiency and customer outcomes
Identify opportunities to improve forecasting, scheduling and reporting processes
Ensure risk, compliance and regulatory requirements are considered in process and change activities
Contribute to a culture of continuous improvement through data-driven decision-making.
About you
You're naturally curious, analytical and solutions-focused. You enjoy working with data to uncover insights and are confident translating complex information into practical recommendations. With strong communication skills and a collaborative approach, you're able to build relationships across the business and influence positive outcomes while maintaining a focus on customer experience and operational excellence.
Experience in data analysis, performance reporting or business improvement within financial services
Strong analytical and problem-solving skills with a keen eye for detail
Advanced Microsoft Excel skills and experience working with large datasets
Experience developing reports, dashboards and performance insights
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Strong stakeholder engagement and communication skills
The ability to manage multiple priorities and deliver outcomes in a fast-paced environment
An understanding of risk, compliance and regulatory requirements
Experience with Alteryx, Tableau, Power BI, Power Automate, Qualtrics or Microsoft Dynamics will be highly regarded
Our values guide how we work, make decisions and support each other:
Can Do: We look for better ways of doing things and work together to deliver great outcomes. Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real: We keep it honest and respect everyone, building genuine connections.
Parent group profile
Private financial services company building, financing and managing lending and loan-servicing businesses for underserved borrowers and businesses.
Visit parent group websiteAUD 95000-100000 yearly / year
Full-time
Mid
Hybrid
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