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Performance & Data Analyst
Pepper Money Australia & New Zealand
New South Wales, AUS
Onsite
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Performance & Data Analyst - Permanent Location: Parramatta Salary Range: $95,000 - $100,000 Total Package Who We Are
At Pepper Money, we've spent more than 26 years helping people achieve their goals.
Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions.
While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward.
The Role
As a Performance & Data Analyst, you will help drive better customer and business outcomes through data, insights and continuous improvement.
You'll work closely with stakeholders across Service and the broader business to analyse performance, identify opportunities for improvement and deliver practical solutions that enhance operational efficiency and customer experience.
Based in Parramatta, this role is ideal for someone who enjoys turning data into meaningful action and influencing positive change.
- Analyse operational performance data to identify trends, opportunities and areas for improvement
- Develop reports, insights and recommendations that support business decision-making
- Monitor key performance indicators and measure the effectiveness of improvement initiatives
- Partner with stakeholders to deliver process improvement and change initiatives
- Support projects that enhance operational efficiency and customer outcomes
- Identify opportunities to improve forecasting, scheduling and reporting processes
- Ensure risk, compliance and regulatory requirements are considered in process and change activities
- Contribute to a culture of continuous improvement through data-driven decision-making.
About you
You're naturally curious, analytical and solutions-focused.
You enjoy working with data to uncover insights and are confident translating complex information into practical recommendations.
With strong communication skills and a collaborative approach, you're able to build relationships across the business and influence positive outcomes while maintaining a focus on customer experience and operational excellence.
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