People and Culture Operations Manager

About the Job

About Mandarin Oriental, Doha

Duties and Responsibilities

• Work with departments to ensure the hotel’s recruitment needs are met.
• Manage vacancies and recruitment functions in line with budgets and operational needs.
• Manage procedures for starters, transfers, promotions, variations, and leavers.
• Oversee day-to-day People and Culture operations and departmental workflow.
• Plan, organize, and implement departmental activities.
• Implement and annually update the compensation program.
• Ensure adherence to Qatar legislation relating to People and Culture.
• Manage headcounts in line with agreed departmental budgets.
• Administer disciplinary and grievance procedures with the Director of People and Culture.
• Provide HR support to department heads and colleagues.
• Establish and maintain effective colleague relations.
• Support and implement corporate and hotel People and Culture policies and procedures.

Experience and Qualifications

• Degree or Higher National Diploma equivalent in Hospitality, Hotel Management, Business Management, or Human Resources.
• Minimum two years of experience in a five-star hotel environment.
• At least two years as a People and Culture Manager, or three years as an Assistant People and Culture Manager or equivalent.
• International experience with GCC and/or Doha experience is preferred.
• Fluent English communication skills are required.
• Ability to learn and apply local laws effectively.
• Ability to work with multicultural teams.

Commitment and Benefits

• Learning and development programmes are offered for various career stages.
• The MOstay programme provides complimentary nights and attractive room rates.
• Health benefits and colleague wellness programmes are offered globally.
• Retirement plans vary according to length of service and role.
• The package includes competitive salary and benefits, transportation, housing, relocation, and vacation tickets.