Patient Engagement Specialist
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Key skills for this role
About the Role
Dallah Health is hiring a Patient Engagement Specialist to implement patient engagement programs, communicate with patients and families, and coordinate education sessions. The role requires 1-3 years of experience in patient engagement or healthcare quality and a Bachelor's degree in a related field.
Key Skills for This Role
Responsibilities
- Assist in implementing patient engagement programs and initiatives
- Communicate with patients and families to provide information and support
- Collect and analyze patient feedback to identify improvement opportunities
- Coordinate patient education sessions and awareness campaigns
- Support digital engagement platforms and tools for patient communication
- Work with clinical and administrative teams to promote patient centered care
- Assist in organizing patient events, workshops, and focus groups
- Maintain accurate records of patient interactions and engagement activities
- Help prepare reports on engagement metrics and program effectiveness
- Ensure compliance with hospital policies and healthcare regulations related to patient rights
Requirements
- 1–3 years of experience in patient engagement, healthcare quality, or customer service roles
- Understanding of patient centered care principles and healthcare regulations in Saudi Arabia
- Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field
Full Job Posting
Patient Engagement Specialist
- Posted On: Thursday, June 11th, 2026
- Description: Roles and Responsibilities
Organizational Accountabilities
- Ensure work is performed based on approved policies, processes, procedures, and instructions
- Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
- Ensure day to day activities are properly performed in line with policies and procedures
- Follow up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities
- Assist in implementing patient engagement programs and initiatives
- Communicate with patients and families to provide information and support
- Collect and analyze patient feedback to identify improvement opportunities
- Coordinate patient education sessions and awareness campaigns
- Support digital engagement platforms and tools for patient communication
- Work with clinical and administrative teams to promote patient centered care
- Assist in organizing patient events, workshops, and focus groups
- Maintain accurate records of patient interactions and engagement activities
- Help prepare reports on engagement metrics and program effectiveness
- Ensure compliance with hospital policies and healthcare regulations related to patient rights
Knowledge and Experience
- 1–3 years of experience in patient engagement, healthcare quality, or customer service roles
- Understanding of patient centered care principles and healthcare regulations in Saudi Arabia
Education and Certifications
- Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field
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