CALL CENTER SUPERVISORFull Time
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Key skills for this role
About the Role
لدله الصحية is hiring a Call Center Supervisor to oversee call center performance, supervise coordinators, and ensure departmental goals are met. The role requires 3-4 years of experience with at least 1 year in a supervisory role and a bachelor's degree in a related field.
Key Skills for This Role
Responsibilities
- Ensure professional Call Center performance to achieve departmental goals and objectives
- Supervise Call Center Coordinators' performance and monitor calls are distributed fairly and evenly
- Prepare periodic reports and submit to the direct manager
- Motivate and encourage Call Center Coordinators through positive communication and feedback
- Perform periodic updating of doctors' information related to the department and notify staff
- Coordinate work shifts schedule for Call Center Coordinators
- Implement appropriate policies and procedures to achieve the Hospital's goals and objectives
Requirements
- 3 4 years of experience in the related field, at least 1 year as supervisory post
- Bachelor's degree in any related field
- Supervision skills
- Good communication skills
- Computer literacy (Word, Excel, PowerPoint)
- English professional working proficiency
Full Job Posting
Job Description
- Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives.
- Supervise Call Center Coordinator's performance and monitor calls are distributed fairly and evenly.
- Prepare periodic reports and submit it to the direct manager.
- Motivate and encourage Call Center Coordinators through positive communication and feedback.
- Perform periodic updating of doctors information that related to the department and notify the department staff.
- Coordinate work shifts schedule for Call Center Coordinators.
- Implements appropriate policies and procedures to achieve the Hospital's goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement.
- Perform any other tasks within his/her competence as directed by the Call Center Manager.
Requirements
- 3 4 years of experience in the related field, at least 1 year as supervisory post.
- Bachelor's degree in any related field.
- Supervision Skills.
- Adaptability.
- Good Communication Skills.
- Flexibility.
- Possessing A Positive Attitude.
- Dependability And Responsibility.
- Honesty And Integrity.
- Strong Work Ethic.
- Motivated To Grow And Learn.
- Strong Self Confidence.
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