Patient Admin Executive -UAEN
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Key skills for this role
About the Role
NMC Health plc is hiring a Patient Admin Executive in Abu Dhabi to greet patients, manage appointments, handle billing and insurance, and ensure smooth front-desk operations. Requires a college diploma and strong interpersonal skills.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Handle telephone inquiries and provide information to doctors/nurses for call backs
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update records
- Provide information about medical insurance coverage and collect payments/co payments
- Facilitate daily cash collection, credit card slips, and cheque deposits
- Generate and process patient invoices for services rendered
- Ensure billing practices comply with legal and insurance requirements
- Maintain patient and staff confidentiality
- Participate in hospital training programs
Requirements
- College Diploma in any discipline
- Knowledge of medical insurance coverage
- Familiarity with Hospital Information System
Full Job Posting
Duties
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
Qualifications
- College Diploma Any discipline or related fields.
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