Patient Admin Executive
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Key skills for this role
About the Role
NMC Health plc seeks a Patient Admin Executive to greet patients, manage appointments, handle inquiries, and process billing. The role requires a college diploma and involves patient registration, insurance verification, and cash collection.
Key Skills for This Role
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs
- Appointment management including no shows, rescheduling of patients and confirmations
- Register new patients and ensure the records of current patients are up to date
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests
- Ensure billing practices comply with legal and insurance requirements
Requirements
- College Diploma Any discipline or related fields
Full Job Posting
Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs
- Appointment management including no shows, rescheduling of patients and confirmations
- Register new patients and ensure the records of current patients are up to date
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility
- Provide claim forms in case the patient wants to claim reimbursement
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster
- Check emails daily, ensuring you respond to queries in a timely manner
- Ensure operations are carried out uniformly according to the hospital policies and procedures
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests
Education
- College Diploma Any discipline or related fields
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