Parts Advisor | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive is seeking a Parts Advisor to identify, quote, and supply genuine automotive parts to workshop, retail, and trade customers. The role combines sales with inventory management to support aftersales profitability.
Key Skills for This Role
Responsibilities
- Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts.
- Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
- Process purchase orders, goods receipts, inter branch transfers, and stock adjustments in DMS.
- Maintain optimal stock levels and conduct cycle counts to ensure inventory accuracy.
- Coordinate with Service Advisors and Workshop Supervisors on urgent parts requirements.
- Place daily stock orders and emergency orders with OEM suppliers.
Requirements
- Diploma or Bachelor's Degree in Business Administration, Logistics, Automotive, or related field
- Minimum 2 4 years of experience in parts operations within a franchised automotive dealership in KSA or GCC
- Bilingual fluency in Arabic and English
Full Job Posting
Position Summary
- The Parts Advisor is responsible for accurate identification, quotation, and timely supply of genuine automotive parts.
Parts Sales & Customer Service
- Identify, quote, and supply genuine parts to workshop, retail, and trade accounts.
- Advise customers on correct part selection and upsell opportunities.
- Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
- Ensure high levels of customer service.
Inventory & Stock Control
- Process purchase orders, goods receipts, inter branch transfers, and stock adjustments.
- Maintain optimal stock levels for fast moving parts.
- Conduct cycle counts and support periodic full stock takes.
- Monitor stock aging and demand trends.
- Ensure proper storage and labeling in compliance with OEM standards.
Workshop & Sales Support
- Supply parts to workshop in line with promised delivery times.
- Coordinate with Service Advisors on urgent requirements.
- Escalate critical parts shortages to minimize vehicle downtime.
- Support Sales team with accessory requests and PDI related parts.
Order Management & OEM Coordination
- Place daily stock orders and emergency orders with OEM suppliers.
- Track open orders and manage backorders.
- Maintain forward stock planning aligned with demand.
- Ensure correct parts sourcing and pricing.
Reporting & Compliance
- Prepare daily, weekly, and monthly reports on parts sales and stock health.
- Ensure compliance with OEM parts policies and warranty parts return processes.
- Maintain strict adherence to genuine parts usage.
- Support audit readiness.
Educational Requirements
- Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or related field.
Experience Requirements
- Minimum 2–4 years in parts operations within a franchised automotive dealership in KSA or GCC.
- Strong exposure to parts sales, inventory control, and workshop parts supply.
- Experience handling EV or hybrid vehicle parts is an advantage.
Technical Skills
- Proficiency in DMS such as SAP, Kerridge, Autoline, or equivalent.
- Strong working knowledge of OEM Electronic Parts Catalogues (EPC).
- Solid Microsoft Excel skills for reporting and analysis.
- Ability to manage order processing and stock control.
- Bilingual fluency in Arabic and English.
- Valid Saudi Arabia driving license preferred.
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