Parts Advisor | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive - BYD is seeking a Parts Advisor to accurately identify, quote, and supply genuine automotive parts to workshop, retail, and trade customers. You will manage inventory, process orders, and ensure compliance with OEM standards.
Key Skills for This Role
Responsibilities
- Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently.
- Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service related items.
- Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
- Process purchase orders, goods receipts (GR), inter branch transfers, and stock adjustments within the DMS accurately and on time.
- Maintain optimal stock levels for fast moving parts while minimizing overstock, obsolete, and slow moving inventory.
- Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy.
- Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders.
- Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts.
- Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance.
Requirements
- Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or a related field
- Minimum 2–4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC
- Strong exposure to parts sales, inventory control, and workshop parts supply processes
- Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent
- Strong working knowledge of OEM Electronic Parts Catalogues (EPC) for accurate part identification
- Solid Microsoft Excel skills for reporting, stock analysis, and sales tracking
- Bilingual fluency in Arabic and English (written and spoken) is essential
Full Job Posting
Position Summary
- The Parts Advisor is responsible for the accurate identification, quotation, and timely supply of genuine automotive parts to the workshop, retail customers, and trade accounts.
- The role combines commercial sales responsibility with disciplined inventory management, directly impacting workshop efficiency, parts revenue, and overall aftersales profitability.
Key Responsibilities Parts Sales & Customer Service
- Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently.
- Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service related items.
- Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
- Ensure high levels of customer service through accurate order processing, timely responses, and professional communication.
Inventory & Stock Control
- Process purchase orders, goods receipts (GR), inter branch transfers, and stock adjustments within the DMS accurately and on time.
- Maintain optimal stock levels for fast moving parts while minimizing overstock, obsolete, and slow moving inventory.
- Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances.
- Monitor stock aging, obsolescence, and demand trends, recommending corrective actions aligned with company policies.
- Ensure proper storage, labeling, and traceability of parts in compliance with OEM standards.
Workshop & Sales Support
- Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity.
- Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle Off Road (VOR) cases.
- Escalate critical parts shortages and follow up on urgent orders to minimize vehicle downtime.
- Support the Sales team with accessory requests, vehicle preparation needs, and PDI related parts supply.
Order Management & OEM Coordination
- Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning.
- Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers.
- Maintain forward stock planning aligned with workshop demand, seasonal trends, and marketing campaigns.
- Ensure correct parts sourcing, pricing, and compliance with OEM supply chain guidelines.
Reporting & Compliance
- Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance.
- Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls.
- Maintain strict adherence to genuine parts usage, ensuring no counterfeit or non approved parts are supplied.
- Support audit readiness and documentation accuracy across all parts transactions.
Skills Educational Requirements
- Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or a related field.
Experience Requirements
- Minimum 2–4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC.
- Strong exposure to parts sales, inventory control, and workshop parts supply processes.
- Experience handling EV or hybrid vehicle parts and high voltage components is considered an advantage.
Technical Skills
- Proficiency in Dealer Management Systems (DMS) such as SAP, Kerridge, Autoline, or equivalent platforms for parts operations.
- Strong working knowledge of OEM Electronic Parts Catalogues (EPC) for accurate part identification.
- Solid Microsoft Excel skills for reporting, stock analysis, and sales tracking.
- Ability to manage order processing, stock control, and reporting with high accuracy.
- Bilingual fluency in Arabic and English (written and spoken) is essential.
- Valid Saudi Arabia driving license is preferred.
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