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Part-Time Fragrance Consultant, YSL - The Grove (Emiratisation)

Chalhoub Group
Abu Dhabi, UAE
Part Time
Mid
Onsite
Yesterday
Customer ServiceSalesFragrance KnowledgeClientelingMerchandisingStock Replenishment
Free

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Key skills for this role

Customer ServiceSalesFragrance Knowledge
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What you'll be doing

  • Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards.
  • Responsible for giving perfume advice to clients and guiding them through perfumes and allergies routines with suitable products.

Key Responsibilities

  • Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
  • Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
  • Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities.
  • Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
  • To have an understanding of brand’s online offers and activities.
  • Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
  • Be flexible to support other stores and team members when required.
  • Stay ahead of latest trends, products and competitors.
  • Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital).
  • Demonstrate usage and benefits of various brands and products in alignment with the retail policies.
  • Use clienteling techniques and tools to virtually connect with customers, build one on one relationships based on trust to drive loyalty.
  • Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s VM guidelines.

What you'll need to succeed

  • 2 years of experience in the beauty industry is a plus.

What we can offer you

  • Health care, child education contribution, remote and flexible working policies, exclusive employee discounts.

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