Parent Relations Executive - Yasmina American Academy (AY26/27)
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Key skills for this role
About the Role
Aldar Education seeks a Parent Relations Executive for Yas American Academy in Abu Dhabi. The role involves managing parent communications, organizing events, handling complaints, and supporting parent engagement activities.
Key Skills for This Role
Responsibilities
- Welcome prospective parents and deal with initial enquiries
- Manage reception and front of house to ensure quality customer service
- Work with senior leadership and parent’s council to plan/organize events
- Deal with ADEK complaints and ensure parents complaints are resolved in liaison with pastoral & SLT team
- Manage reception and front of house staff and assign tasks
- Be central point of contact for parents and liaison between parents and staff
- Ensure all modes of communication from parents are monitored and addressed within given timeline
- Send updated notifications from Leadership Team and teachers via email and newsletters
- Manage feedback process and act as initial point of contact for parents to raise issues
- Arrange school tours for prospective parents
- Organize parent/community events to engage parents in school activities
- Drive communication on reenrollment process to increase parent retention
Requirements
- Bachelor’s degree in Business Administration or equivalent
- Minimum 2 years of experience in a similar role in the region
- Customer service experience required
- Experience in the Education sector preferred
- Fluent English communication skills, written and oral
- Strong interpersonal skills to work in a multi cultural environment
- Excellent office management skills and computer literacy
- Fluency in Arabic is preferable
Full Job Posting
Job Description
- Aldar Education is seeking a Parent Relations Executive for Yas American Academy in Abu Dhabi commencing AY26/27.
- Yas American Academy opened in September 2016 providing high quality education following Massachusetts Common Core Curriculum.
Main Duties
- Welcome all prospective parents and deal with initial enquiries.
- Manage reception & front of house to ensure quality customer service.
- Work with senior leadership and parent’s council to plan/organize events.
- Deal with ADEK complaints and ensure parents complaints have been resolved.
- Manage reception and front of house staff and assign tasks.
- Ensure reception is staffed and tidy at all times.
- Report to OM on a weekly basis with feedback from admin team.
- Be central point of contact for parents and liaison between parents and staff.
- Ensure all modes of communication from parents are monitored and addressed within given timeline.
Specific Duties
- Maintain open lines of communication with existing parents throughout the year.
- Send updated notifications from Leadership Team and teachers via email and newsletters.
- Manage feedback process, acting as initial point of contact for parents.
- Share weekly reports with school Principal on parent feedback.
- Arrange school tours for prospective parents.
- Organize parent/community events to engage parents.
- Work closely with parent bodies such as Parent Council and Parent Ambassadors.
- Support and advertise school’s parent engagement activities.
- Manage and develop school communication channels such as newsletters.
- Undertake regular surveys of new parent views on enrolment process.
- Drive communication on reenrollment process to increase parent retention.
- Work with Marketing team at HQ on enquiry generating activities.
Qualifications
- Bachelor’s degree in Business Administration or equivalent.
- Minimum 2 years of experience in a similar role in the region.
- Customer service experience required.
- Experience in Education sector preferred.
- Fluent English communication skills.
- Strong interpersonal skills.
- Excellent office management skills and computer literacy.
- Fluency in Arabic is preferable.
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