Parent Relations Executive - Mubarak Bin Mohammed Cycle 2 & 3 Charter School - Immediate Start

Job Description

Prospective Parents

• Welcome all prospective parents to the Academy and deal with any initial enquiries
• Assist with external marketing for the Academy and manage the social media channels
• Conduct tours of the Academy for prospective families
• Assist the Admissions team when needed with enquiries and enrolments
• Create and send out welcome information packs to new families prior to joining the Academy
• Work with the senior leadership to plan induction and transition days and hosts these events

Existing Parents

• Maintain open lines of communication with existing parents throughout the year.
• Send updated notifications from the Leadership Team and teachers via email and Newsletters.
• Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
• Liaise with the school faculty to resolve these issues and keep a record of any such queries.
• Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
• Support and advertise the school’s parent engagement activities.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
• Drive the communication on the reenrolment process; increase parent retention
• Work with the Marketing team at HQ on enquiry generating activities

Minimum Qualifications

• Bachelor’s degree

Minimum Experience

• A minimum of 2 years of experience in a similar role in the region
• Customer service experience is required
• Experience in the Education sector is preferred

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral
• Strong interpersonal skills to be able to work well in a multi-cultural environment
• Excellent office management skills and computer literacy
• Fluency in Arabic is preferable