Outsource Operations Specialist
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Key skills for this role
About the Role
ADIB seeks an Outsource Operations Specialist to manage HR operational tasks including visa invoices, EOSB checking, incentive processing, overtime claims, leave management, and passport handover.
Key Skills for This Role
Responsibilities
- Manage visa invoice processing including validation, duplication checks, tracker updates, and coordination with FCD
- Review and validate EOSB calculations and documentation, coordinate with stakeholders, and authorize submission for payment
- Track and process monthly business incentive payments, verify amounts, update tracker, and coordinate with agency
- Manage monthly overtime claims by verifying hours against DMR records, updating tracker, and resolving discrepancies
- Review and validate personal information change requests via E HR system
- Review passport handover requests via E HR system, validate reason and duration, and coordinate with agency
- Manage and validate all types of leave requests via E HR system ensuring compliance with policy
- Process agency invoices for EOSB, court, and repatriation by verifying documentation and amounts
- Execute salary suspension in system upon approval, notify MIS, and coordinate with agency
- Handle reference check requests by retrieving and compiling ex staff data from internal trackers
Requirements
- Support HR strategy and implement HR policies and procedures
- Provide excellent customer service
- Manage end to end invoice processing cycle
Full Job Posting
Role Purpose
- HR Specialist responsible for supporting HR functions and implementing HR policies and procedures.
- Provide excellent customer service to ensure positive candidate experience.
Key Accountabilities
- Manage end to end visa invoice processing cycle including validation, duplication checks, tracker updates, expense form preparation, discrepancy resolution, and coordination with FCD.
- Review and validate EOSB calculations and documentation, coordinate with maker and stakeholders, authorize submission to agency for payment.
- Track and process monthly business incentive payments by verifying received amounts, updating tracker, and coordinating with agency to issue invoices.
- Manage monthly overtime claims by verifying submitted hours against DMR records, updating OT tracker, notifying staff of payment status, and resolving discrepancies.
- Review and validate personal information change requests submitted via E HR system by verifying attached documents.
- Review passport handover requests via E HR system by validating reason and duration, approving valid requests, and coordinating with agency for passport release.
- Manage and validate all types of leave requests via E HR system ensuring compliance with policy by verifying documentation, eligibility, and accuracy.
- Process agency invoices for EOSB, court, and repatriation by verifying documentation and amounts, obtaining approvals, updating trackers, and liaising with FCD.
- Execute salary suspension in system upon GH approval, notify MIS, coordinate with agency to issue and collect signed suspension letters.
- Handle reference check requests from recruitment departments by retrieving and compiling ex staff data from internal trackers.
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