Outside Catering Supervisor
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is hiring an Outside Catering Supervisor in Doha. The role involves supervising banquet setup, ensuring staff teamwork, and maintaining service standards.
Key Skills for This Role
Responsibilities
- Ensure staff is working together as a team
- Inspect grooming and attire of staff and rectify deficiencies
- Communicate with guests, other employees, or departments to ensure guest needs are met
- Respond to and try to fulfill any special banquet event arrangements
- Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
- Inspect and maintain table set ups for cleanliness, neatness and agreement with group requirements and company standards
- Document pertinent information in appropriate department logbook
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Develop and maintain positive working relationships with others
- Follow all company and safety and security policies and procedures; report accidents and unsafe conditions
- Welcome and acknowledge all guests according to company standards
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for an entire work shift
- Ability to lift up to 50 pounds without assistance and up to 75 pounds with assistance
Full Job Posting
Position Summary
- Ensure staff is working together as a team.
- Inspect grooming and attire of staff and rectify any deficiencies.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Respond to and try to fulfill any special banquet event arrangements.
- Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
- Inspect and maintain table set ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
- Document pertinent information in appropriate department logbook.
Additional Duties
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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