Order Fulfillment & Logistics Manager Subs

Function And Branch:** Operations

Our Company

Your Role

Your Impact

• Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency.
• Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities.
• Proactively manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience.
• Collaborate with the sales team to minimize backlog, reduce slippage, and support sales objective achievement.
• Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies.
• Assist the Country Manager in developing accurate and reliable sales forecasts (monthly, quarterly, semester, year-end).
• Maintain high standards of data quality, consistency, and reliability in order processing and portfolio management.
• Guarantee an effective Close the Loop process, aligned with Technogym policies.
• Promote governance and compliance within the Order to Cash process.
• Drive continuous improvement in logistic costs, stock optimization, and lean, effective OTC processes.
• Build and lead a competent, customer-oriented, and engaged team.

About You

• Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.
• You have a high degree of empathy.
• You are hands-on and willing to play the game on the field, supporting the team, as well as proactive and capable of being a change agent.
• What you should bring:
• Proven experience in Order Fulfillment, Logistics Management, or a related field, ideally within a dynamic and customer-focused environment.
• Minimum of 5-7 years of relevant experience, with demonstrated expertise in managing end-to-end logistics and order fulfillment processes.
• Strong understanding of warehouse management, delivery & installation processes, and importation (overseas).
• Financial acumen and cost management capabilities.
• Proficient in project management, problem-solving, negotiation, and analytical skills.
• Strong leadership that inspires colleagues and customers, combined with team management and high empathy.
• Fluent in English (mandatory).
• Advanced skills in MS Office and experience with ERP/WMS systems.
• Technogym is an Equal Opportunities Employer
• Technogym is an equal opportunities employer.
• We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
• Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!