Delivery and Installation Specialist
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Key skills for this role
About the Role
Technogym seeks a Delivery and Installation Specialist in Dubai to coordinate large projects, manage installation networks, and ensure quality standards. Requires 1-2 years logistics experience, SAP knowledge, and strong communication skills.
Key Skills for This Role
Responsibilities
- Coordinate big projects with all related departments from tender negotiation until project handover/cash collection
- Address all inquiries from customers to related departments to provide the best customer experience
- Grant adequate installation competences coverage of installation network through e learning platform certification, training classes and on the job
- Monitor feedback from the market to identify failure on delivery and installation processes and propose solutions
- Perform quality auditing on installation to verify that Technogym D&I protocols are duly respected by logistic partners
- Monitor the correct use and adoption of Technogym Installation Form
- Verify that logistic partners are compliant to HSE requirements and contractual obligations
- Manage Snagging Process: work order analysis, root cause identification and problem solving activities
- Prepare and share periodical reporting to monitor Quality D&I KPIs
Requirements
- Ideally around 1 2 years’ relevant experience as a Logistics Specialist and/or working in the Logistics field
- Strong communications skills, both in terms of building internal relationships and liaising with warehouse management
- In depth understanding of and experience in using SAP
- Advanced knowledge of the Microsoft Office package
- Some knowledge of the fitness industry, performance, health and product use would be a plus
Full Job Posting
Main Responsibilities
- To coordinate big projects with all the departments related (CS&LOG, Sales, Mkt, After Sales, Master Trainings, 3PL, External suppliers & Finance) from tender negotiation until the project handover/cash collection.
- To address all the inquiries from the customers to the related departments in order to provide the best customer experience for our customers.
- Grant an adequate installation competences coverage of our installation network (3Pls, After Sales Tech) through e learning platform certification, training classes and on the job; Verify the cascading of D&I Guidelines and Protocols across the network.
- Responsible to monitor any feedback from the market (NPS, FFM, Snagging) to identify failure on delivery and installation processes; propose solution to identified problems, also escalating to HQ Quality and Logistics Department.
- Perform quality Auditing on installation to verify that Technogym D&I protocols are duly respected by logistic partners.
- Responsible to monitor the correct use and adoption of Technogym Installation Form.
- Perform Audit to verify that product requiring fixing are duly installed.
- Responsible to verify that logistic partners are compliant to HSE requirements and contractual obligation on required certifications.
- Responsible of Snagging Process management: Work order analysis, root cause identification and problem solving activities.
- Cost allocation.
- Prepare and share with CM and HQ periodical reporting to monitor Quality D&I Kpis.
What You Should Bring
- Ideally around 1 2 years’ relevant experience as a Logistics Specialist and/or working in the Logistics field.
- Strong communications skills, both in terms of building internal relationships with key Technogym teams and liaising with warehouse management and in/out logistics flow management.
- An in depth understanding of and experience in using SAP and, ideally, advanced knowledge of the Microsoft Office package.
- Some knowledge of the fitness industry, performance, health and product use would be a plus.
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