Operations Specialist
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Key skills for this role
Role Overview
The Operations Specialist supports property management strategies, oversees daily operations, and helps maintain operational and service standards.
The role is responsible for smooth property operations, property maintenance, guest support, and service delivery.
Key Skills for This Role
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About Stella Stays
Stella Stays operates technology-enabled, furnished homes across the MENA region for short- and extended-stay residents.
The company describes a fast-moving, high-growth environment focused on modern hospitality and living experiences.
About the Role
The Operations Specialist supports property management strategies, oversees daily operations, and helps maintain operational and service standards.
The role is responsible for smooth property operations, property maintenance, guest support, and service delivery.
Core Responsibilities
- Handle guest concerns, operational issues, and emergencies while ensuring guest safety and satisfaction.
- Prepare operational reports, maintain daily records, and complete assigned work in line with service-level agreements.
- Oversee property operations, operational planning, budget management, and cost-effective solutions.
- Coordinate maintenance, renovations, and repairs, including quotations, work oversight, and cost control.
- Manage relationships with suppliers, contractors, and service providers to support consistent operations.
- Identify improvements to processes, service quality, efficiency, and guest satisfaction.
Requirements
- Two to three years of experience in operations, property management, or facilities management.
- Strong knowledge of property management and day-to-day operational processes.
- Experience coordinating maintenance, renovation, and repair activities.
- Ability to manage suppliers, contractors, multiple priorities, and operational decisions.
- Proficiency in Microsoft Office Suite and other relevant operational tools.
- Strong communication, leadership, organizational, budget management, problem-solving, and negotiation skills.
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