Operations Specialist
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Key skills for this role
Role Overview
The Operations Specialist supports property management strategies and oversees daily operations.
The role helps maintain properties to high standards and ensure operational and service standards are met.
Key Skills for This Role
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About Stella Stays
Stella Stays operates technology-enabled, furnished homes across MENA for stays ranging from a few days to a few months.
The company describes itself as a fast-moving hospitality brand focused on modern, effortless living.
About the role
The Operations Specialist supports property management strategies and oversees daily operations.
The role helps maintain properties to high standards and ensure operational and service standards are met.
What you will do
- Handle guest concerns and operational issues promptly.
- Remain available during emergencies to support guest safety and wellbeing.
- Prepare operational reports and respond to requests.
- Oversee daily property operations, budgets, and operational planning.
- Complete tasks on time and according to agreed SLAs.
- Maintain accurate daily operational records.
- Coordinate maintenance, renovation, and repair providers, including quotations, work oversight, and cost management.
- Manage supplier relationships and identify improvements to processes, service quality, and efficiency.
What we are looking for
- Have 2 to 3 years of experience in operations, property management, or facilities management.
- Have strong knowledge of property management and daily operational processes.
- Demonstrate communication, leadership, organizational, budget management, problem-solving, and negotiation skills.
- Have experience coordinating maintenance, renovation, and repair activities.
- Be able to manage suppliers, contractors, and service providers effectively.
- Be able to manage multiple priorities and make sound decisions in a fast-paced environment.
- Be proficient in Microsoft Office Suite and other relevant operational tools.
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