Front Desk Receptionist

About the Company

Role Overview

Property Operations

• Conduct daily check-in and check-out inspections and ensure property readiness.
• Manage inventory and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams and coordinate repairs promptly.
• Prepare daily, weekly, and monthly reports covering property operations and guest feedback.
• Ensure property documentation and quality assurance requirements are followed.

Guest and Vendor Coordination

• Respond to on-ground guest requests and coordinate add-on services with service providers.
• Source and manage reliable vendors and negotiate favorable contracts.
• Greet visitors, clients, and partners and maintain a professional reception environment.
• Answer and direct calls, take accurate messages, and manage incoming and outgoing mail and packages.
• Protect confidential information and complete ad hoc administrative tasks.

Qualifications

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in operations and front desk management, preferably in hospitality.
• Strong organization, multitasking, attention to detail, communication, and interpersonal skills.
• Proficiency in property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.