Front Desk Receptionist

About Stella Stays

Role Overview

Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Manage in-house inventory and stock counts.
• Supervise maintenance and cleaning teams and ensure efficient scheduling and quality work.
• Coordinate repairs and maintenance tasks to minimize guest disruptions.
• Prepare daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation and quality assurance standards.
• Respond to on-site guest requests and coordinate add-on services.
• Source and manage vendors and service providers and negotiate favorable contracts.
• Maintain data control and confidentiality.
• Greet visitors, answer and direct calls, and manage mail and packages.
• Maintain a tidy, professional reception area.
• Assist with ad hoc administrative tasks as required.

Qualifications

• Proven experience in operations and front desk management is expected, preferably in hospitality.
• Strong organization, multitasking, and attention to detail are required.
• Excellent communication and interpersonal skills are required.
• Proficiency in property management systems and relevant software is required.
• The ability to work independently and make sound decisions in a fast-paced environment is required.
• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.