Operations Processor - Emirati Talent
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Key skills for this role
About the Role
Commercial Bank International seeks an Operations Processor for Emirati Talent to scrutinize loan documents, maintain records, and ensure quality service. Responsibilities include handling CCMS cases, preparing reports, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Maintain confidential records of the division as well as sensitive issues passed on by HOP, Department Managers, other Division Managers and the CEO
- Handle all CCMS cases received by courts and respond within agreed TAT without any delay
- Scrutinize documents as per unit’s delegation matrix for new personal loans, buyout loans, top up loans, staff loans, reschedule cases, auto loans, mortgage releases, settlements, issuance of bank guarantee and manager cheques, home loans, ROD, SODs, Release of FD cases, temporary mortgage releases and any respective renewals and cancellations
- Provide relevant instruction to respective units for carrying out the transaction and in case of discrepancies informs the source in adherence to the agreed SLA
- Sign document and fulfillment related external communication standard letters such as liability letters, auto loan LPOs, court letter, balance confirmation as per bank’s authorized signatories
- Liaise between central operations and all branch and division colleagues. Transmit directives, instructions and assignments and follow up on status of assignments / projects
- Respond to queries pertaining to the unit received from various branches and other internal divisions within TAT
- Ensure compliance with CBI's code of conduct and all other processes and procedures circulated
- Prepare, check and monitor various reports of the unit such as AFT Not linked report, error report and document discrepancy report
- Ensure all applications, customer amendment instructions, or any other documentation are kept inside dual control fireproof cabinet and daily documentation filing, handling records archival as per bank policy
- Register all keys under custody and always keep it up to date, after obtaining the approval from the unit manager
- Maintain daily individual productivity as per expectations. Provide training to new joiners in the unit and ongoing guidance for processing assistants
Requirements
- Bachelor’s Degree or High School Diploma in any field
- Excellent verbal and written communication skills in English
- High level of computer proficiency, including common office and digital tools
- Strong interpersonal skills with the ability to build effective relationships
- Effective organizing and planning abilities, with strong time management
- Keen attention to detail, ensuring accuracy and quality in work
- Knowledge of Banking Financial & Operational Risks
Full Job Posting
Job Purpose
- Responsible for scrutinizing documents as per the laid out policies and procedures for the unit, maintaining and safe custody of records, ensuring professional delivery, quality service to internal/external customers, projection of professional image, maintenance of operations reports and achieving
Duties and Responsibilities
- Maintains confidential records of the division as well as sensitive issues passed on either by the HOP, Department Managers, other Division Managers and the CEO.
- Handling all CCMS cases received by courts and respond within agreed TAT without any delay.
- Scrutinize the documents as per unit’s delegation matrix for new personal loans / buyout loans / top up loans / staff loans / reschedule cases / auto loans / mortgage releases / settlements / issuance of bank guarantee and manager cheques / home loans / ROD / SODs / Release of FD cases / temporary m
- Provides relevant instruction to respective units for carrying out the transaction and in case of discrepancies informs the source in adherence to the agreed SLA.
- Responsible for signing document and fulfillment related external communication standard letters such as liability letters / auto loan LPOs / court letter / balance confirmation as per bank’s authorized signatories.
- Liaise between central operations and all branch and division colleagues. Transmits directives, instructions and assignments and follows up on status of assignments / projects.
- Responds to queries pertaining to the unit received from various branches and other internal divisions within TAT.
- Ensure compliance with CBI's code of conduct and all other processes and procedures circulated, and compliance with laid down norms for process and manage risk.
- Preparing, checking and monitoring of various reports of the unit such as AFT Not linked report, error report and document discrepancy report.
- Ensure all applications, customer amendment instructions, or any other documentation are kept inside dual control fireproof cabinet and daily documentation filing, handling records archival as per bank policy.
- Register all keys under custody and always keep it up to date, after obtaining the approval from the unit manager.
- Daily individual productivity to be maintained as per expectations. Training to be provided to the new joiners in the unit and ongoing guidance for processing assistants.
Education
- Bachelor’s Degree or High School Diploma in any field.
Professional / Technical Qualifications / Diplomas
- Knowledge of Banking Financial & Operational Risks.
- Working Knowledge of Server/ Operating Network System & Backup Arrangements.
Experience
- Excellent verbal and written communication skills in English
- High level of computer proficiency, including common office and digital tools
- Strong interpersonal skills with the ability to build effective relationships
- Effective organizing and planning abilities, with strong time management
- Keen attention to detail, ensuring accuracy and quality in work
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