Customer Service Representative - Emirati Talent
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Key skills for this role
About the Role
Commercial Bank International is hiring a Customer Service Representative (Emirati Talent) to handle inbound calls, perform transactions, and provide high-quality service. Requires a high school diploma or equivalent, excellent communication skills, and ability to multitask.
Key Skills for This Role
Responsibilities
- Receive inbound calls from customers, prospects and non customers while maintaining established standards
- Provide high quality customer service by answering enquiries efficiently and politely with correct information
- Perform customer transactions accurately and efficiently
- Perform correct maintenance and set up for customers
- Enhance revenue by identifying and maximizing selling and cross selling opportunities
- Identify customer problems and offer appropriate solutions
- Continuous learning to keep up to date with changes to products, services, and procedures
- Participate in outbound calling programs and other projects when required
- Flexible working in morning and night shifts
Requirements
- Bachelor's degree is preferred, minimum of a high school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in data entry or documentation
- Adaptability to different customer personalities and situations
Full Job Posting
Main Responsibilities and Accountabilities
- Receive in bound calls from customers, prospects and non customers while maintaining established standards for number of calls, pick up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Perform customer transactions accurately and in an efficient manner.
- Perform correct maintenance and set up for customers.
- Enhance Revenue by identifying and maximizing selling and cross selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up to date with changes to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Perform any other duties or responsibilities that are consistent with the role as assigned by management.
- Flexible working in morning and night shifts.
Education and Qualifications
- Bachelor’s degree is preferred, Minimum of a high school diploma or equivalent.
Other skills required for the job
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in data entry or documentation
- Adaptability to different customer personalities and situations
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