OPERATIONS MANAGER
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Key skills for this role
About the Role
Kerten Hospitality is seeking an Operations Manager for The House Hotel Jeddah. You will oversee daily hotel operations, manage departments, ensure service quality, and drive operational performance.
Key Skills for This Role
Responsibilities
- Oversee daily hotel operations, ensuring service quality and alignment with brand standards
- Manage operational departments to ensure efficiency and a seamless guest experience
- Monitor inventory, procurement, and vendor relationships to control costs and maintain supply levels
- Ensure compliance with health, safety, and cleanliness standards
- Coordinate maintenance and facility operations to ensure functionality and safety
- Drive operational performance, identifying opportunities to improve efficiency and guest satisfaction
- Support revenue growth through effective operational planning and execution
- Lead, train, and develop team members, fostering a positive and high performance culture
- Manage staff scheduling and ensure adequate coverage across departments
Requirements
- Previous experience in a managerial role within the hospitality industry
- Strong leadership and team management skills
- Good understanding of hotel operations and service standards
- Strong organizational and problem solving abilities
- Knowledge of health, safety, and regulatory requirements
- Good communication and interpersonal skills
- Proficiency in hotel systems and Microsoft Office is an advantage
- Ability to work in a fast paced environment and manage multiple priorities
- Fluent in English and Arabic
Full Job Posting
About Kerten Hospitality
- Kerten Hospitality (KH) is an end to end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.
- The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region.
About the Property
- The House Hotel Jeddah King Road: Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality.
- With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant.
Key Responsibilities
- Oversee daily hotel operations, ensuring service quality and alignment with brand standards.
- Manage operational departments to ensure efficiency and a seamless guest experience.
- Monitor inventory, procurement, and vendor relationships to control costs and maintain supply levels.
- Ensure compliance with health, safety, and cleanliness standards.
- Coordinate maintenance and facility operations to ensure functionality and safety.
- Drive operational performance, identifying opportunities to improve efficiency and guest satisfaction.
- Support revenue growth through effective operational planning and execution.
- Lead, train, and develop team members, fostering a positive and high performance culture.
- Manage staff scheduling and ensure adequate coverage across departments.
Experience & Skills
- Previous experience in a managerial role within the hospitality industry.
- Strong leadership and team management skills.
- Good understanding of hotel operations and service standards.
- Strong organizational and problem solving abilities.
- Knowledge of health, safety, and regulatory requirements.
- Good communication and interpersonal skills.
- Proficiency in hotel systems and Microsoft Office is an advantage.
- Ability to work in a fast paced environment and manage multiple priorities.
- Fluent in English and Arabic.
Joining Our Team Means
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organisation.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
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