Operations Manager Food and Beverage
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Key skills for this role
About the Role
Oversee food and beverage operations, ensuring quality service, team leadership, budget management, and guest satisfaction while maintaining high standards.
Key Skills for This Role
Responsibilities
- Ensure prompt, efficient, and courteous service to exceed guest satisfaction.
- Set and maintain service standards, lead the team, and conduct performance appraisals.
- Monitor and control productivity, prepare forecasts and budgets.
- Conduct sales calls and optimize marketing opportunities for outlets.
- Oversee preparation, presentation, and service of all F&B products.
- Assist Director of Food and Beverage in administrative duties and menu planning.
Requirements
- Demonstrated leadership and management experience in food and beverage operations.
- Experience in catering and event management.
- Strong sales and negotiation skills.
- Ability to manage budgets and control costs.
- Knowledge of HACCP and local hygiene standards.
Full Job Posting
Overview/Basic Function
- Operations Manager of Food and Beverage must actively display leadership and guidance to the catering and to the division when dealing with all aspects of guest contact activities and both service and quality product delivery to customers.
- To provide supervision of the catering team to ensure efficient, systematic, organized and creative planning and preparation of events.
- Be responsible for direct sales solicitation on specific international geographic markets and local accounts for group business, conventions, luncheon, dinner events and associations.
- Report daily to the Director of Food and Beverage. Ensure that budgeted revenues are achieved through the highest standard of quality and service.
Responsibilities
- To ensure prompt, efficient and courteous service, to monitor and analyze levels of guest satisfaction, to exceed guest satisfaction & to maximize return guests.
- To set and maintain service standards, to lead the team, to motivate associates to coach, counsel, discipline associates, to determine priorities, set goals, and follow up.
- To monitor and control productivity, to practice cost containment, to prepare accurate monthly forecasts of covers, revenue, and expenses, GOP, to prepare budgets for operating equipment, CAPEX.
- To ensure effective up selling, optimizes opportunities for marketing the outlets, conducts sales calls, control quality of merchandising displays.
- To oversee the preparations, presentations and service of all Food and Beverage products to ensure highest standard of quality at all times.
- To maintain and comply with HACCP and Local Government Hygiene standards.
- To maintain and comply with brand, Forbes and LQA standards.
Additional Duties
- To assume the responsibilities of the Director of Food and Beverage in his absence.
- To perform related duties and special projects as assigned by the Director of Food and Beverage.
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