Operations Manager - Dubai Mall
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Key skills for this role
About the Role
Louis Vuitton seeks an Operations Manager for its Dubai Mall store. The role manages product flow, loss prevention, facilities, and health & safety, leading the stock team and partnering with store management.
Key Skills for This Role
Responsibilities
- Manage all aspects of product flow, loss prevention, facilities, and health & safety
- Lead, manage and develop the stock team
- Partner with management teams to optimise operations across and between all departments/concessions
- Inspire and lead the team to proactively support the delivery of the Louis Vuitton Promise
- Support the team with consistent coaching, identify development and training needs
- Identify, recruit and develop talents, secure succession plans
- Set individual and team goals; proactively assess and manage performance
- Manage and motivate the team to meet goals
- Communicate and translate company vision, goals and relevant business news to the team
- Proactively provide the Country office with recommendations and creative ideas
- Manage product flow in and out of the store replenishment from delivery to shop floor
- Optimise operations processes in the store relating to product flow
Requirements
- Experience in operations management, preferably in retail or luxury goods
- Strong leadership and team management skills
- Knowledge of product flow, stock control, and loss prevention
- Ability to manage facilities and maintenance
- Excellent communication and stakeholder management skills
Full Job Posting
Position Overview
- As Operation Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety.
- You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management.
Missions
- Team Management and Development: Inspire and lead your team to proactively support the delivery of the Louis Vuitton Promise.
- Support the team with consistent coaching, identify their development and training needs.
- Identify, recruit and develop talents, secure succession plans in collaboration with your Manager.
- Set individual and team goals; proactively assess and manage performance against expectations.
- Manage and motivate the team to meet goals: create a positive harmonious work environment.
- Communicate and translate company vision, goals and relevant business news and information to the team.
- Proactively provide the Country office with recommendations, qualitative feedback and creative ideas.
- Product Flow and Stock Control: Manage product flow in and out of the store replenishment from delivery to shop floor.
- Optimise operations processes in the store relating to product flow e.g. rotative counts, geographic locations, deliveries etc.
- Develop initiatives to improve stock management with a direct positive impact on stock loss.
- Partner with sales management to ensure shop soiled and defective procedures are adhered to.
- Set up and track stock KPI’s for review with Store Director on a monthly basis.
Security
- Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, health and safety, theft, fire etc.).
- Responsible for Incident Reports.
- Work closely with the regional Operations Manager to identify and address issues and areas for improvement.
- Ensure all team members have security training to support increasing awareness and reduce thefts.
Facilities, Maintenance and IS&T
- Review and follow up of maintenance and minor works, and IS&T.
- Support and deputise for Store Management in matters related to external suppliers.
- Work closely with the regional Operations team and IS&T to identify and address issues and areas for improvement.
- Arrange access for contractors in a timely manner.
- Responsible for Suppliers and PO process.
Business Support
- Partner with Management team to achieve business objectives related to sales, service, stock and profitability.
- Suggest new initiatives, ways to working to better the business.
- Support management and HR with investigations/performance management issues where necessary.
- Responsible for ensuring that all team members have the appropriate uniform for their job role.
- Support Store Management with Monthly and Daily Rota Management.
- Partner with Management team to successfully deliver new store openings/expansions/renovations.
- Develop excellent working relationships with key stakeholders.
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