Operations & Customer Service (Sea Export) - Pricing
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Key skills for this role
About the Role
Excelsior Group seeks an Operations & Customer Service professional for Sea Export Pricing. The role involves preparing freight quotations, coordinating with shipping lines and agents, and building customer relationships.
Key Skills for This Role
Responsibilities
- Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries
- Coordinate with shipping lines, co loaders, and overseas agents to obtain competitive rates
- Ensure pricing aligns with company margin targets and operational feasibility
- Follow up on quotations to maximize conversion of leads into confirmed shipments
- Proactively communicate with existing and potential customers to build and maintain strong business relationships
- Understand customer requirements thoroughly and offer tailored shipping solutions
- Promote value added services to enhance profitability and customer satisfaction
- Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments
- Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders
- Monitor shipment progress and provide proactive status updates to clients
Requirements
- Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry
- Strong understanding of international trade practices and carrier rate structures
- Familiarity with industry regulations, customs requirements, and shipping documents is advantageous
- Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software
Full Job Posting
The Role
- Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
- Coordinate with shipping lines, co loaders, and overseas agents to obtain competitive rates.
- Ensure pricing aligns with company margin targets and operational feasibility.
- Follow up on quotations to maximize conversion of leads into confirmed shipments.
- Proactively communicate with existing and potential customers to build and maintain strong business relationships.
- Understand customer requirements thoroughly and offer tailored shipping solutions.
- Promote value added services to enhance profitability and customer satisfaction.
- Ensure high levels of responsiveness and service quality at all times.
- Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.
- Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
- Monitor shipment progress and provide proactive status updates to clients.
Requirements
- Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
- Strong understanding of international trade practices and carrier rate structures.
- Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
- Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.
About the company
- Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors.
- Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.
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