Operations & Customer Service (Sea Export)
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Key skills for this role
About the Role
i-MiTiGATE iNTERNATiONAL is hiring an Operations and Customer Service professional for Sea Export in Dubai. The role involves pricing, customer relationship management, and operations execution.
Key Skills for This Role
Responsibilities
- Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries
- Coordinate with shipping lines, co loaders, and overseas agents to obtain competitive rates
- Ensure pricing aligns with company margin targets and operational feasibility
- Follow up on quotations to maximize conversion of leads into confirmed shipments
- Proactively communicate with existing and potential customers to build and maintain strong business relationships
- Understand customer requirements thoroughly and offer tailored shipping solutions
- Promote value added services to enhance profitability and customer satisfaction
- Work closely with operations and documentation teams to ensure smooth execution of confirmed shipments
- Communicate shipment details, rate agreements, and customer instructions clearly to internal stakeholders
- Monitor shipment progress and provide proactive status updates to clients
Requirements
- Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or a related field
- Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry
- Strong understanding of international trade practices and carrier rate structures
- Familiarity with industry regulations, customs requirements, and shipping documents
- Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software
- Strong organizational and time management skills
- Excellent problem solving and analytical abilities
- Strong communication and interpersonal skills
- Ability to work in a fast paced environment and adapt to changing priorities
- Flexible extended working hours as required
Full Job Posting
Role Overview
- Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department.
- The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team.
- The position also focuses on developing long term customer relationships, providing technical shipping solutions, and preparing performance reports for management.
Main Responsibilities
- Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.
- Coordinate with shipping lines, co loaders, and overseas agents to obtain competitive rates.
- Ensure pricing aligns with company margin targets and operational feasibility.
- Follow up on quotations to maximize conversion of leads into confirmed shipments.
- Proactively communicate with existing and potential customers to build and maintain strong business relationships.
- Understand customer requirements thoroughly and offer tailored shipping solutions.
- Promote value added services to enhance profitability and customer satisfaction.
- Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.
- Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.
- Monitor shipment progress and provide proactive status updates to clients.
Qualifications and Knowledge
- Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or a related field.
- Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.
- Strong understanding of international trade practices and carrier rate structures.
- Familiarity with industry regulations, customs requirements, and shipping documents is advantageous.
- Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.
Job Skills
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent problem solving and analytical abilities, with attention to detail.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
- Ability to work in a fast paced environment and adapt to changing priorities.
- Proactive and self motivated with a willingness to learn and take on new challenges.
- Ability to work well both independently and as part of a team.
- Flexible extended working hours as required to meet client demands.
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