Operations & Business Development Manager – Pest Control
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About the Role
We are seeking an experienced Operations & Business Development Manager for our pest control business. The ideal candidate will have a strong background in managing daily operations, driving business growth, and developing strategies to expand the customer base.
Key Skills for This Role
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Job Summary
We are seeking an experienced Operations & Business Development Manager for our pest control business.
The ideal candidate will have a strong background in managing daily operations, driving business growth, and developing strategies to expand the customer base.
This role requires hands-on experience in both operational management and business development within the pest control or facility services industry.
Operations Management
- Oversee day-to-day operations of the pest control business to ensure efficiency, quality, and compliance with safety and regulatory standards.
- Develop and implement operational processes, standard operating procedures (SOPs), and service protocols.
- Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational targets.
- Manage and train the operations team, ensuring proper allocation of resources and continuous improvement.
- Ensure timely response to customer complaints, service requests, and emergency situations.
Business Development
- Identify new business opportunities and develop strategies to expand the company’s client base.
- Build and maintain strong relationships with key clients, contractors, and partners.
- Develop and execute sales and marketing initiatives, including B2B client acquisition and retention strategies.
- Prepare proposals, quotations, and presentations to support business growth.
- Track market trends and competitor activities to inform strategic planning.
Requirements
- Bachelor’s degree in Business Administration, Environmental Science, or related field.
- Minimum 5–7 years of experience in operations and business development, preferably in pest control, facility management, or related service industry.
- Proven track record of managing operational teams and driving business growth.
- Strong commercial acumen with experience in budgeting, forecasting, and P&L management.
- Excellent communication, negotiation, and leadership skills.
- Ability to work independently and make strategic decisions in a fast-paced environment.
Preferred Skills
- Knowledge of pest control techniques, chemicals, and safety standards.
- Experience in implementing CRM or ERP systems for operations and sales management.
- Strong network in the local pest control or facilities management industry.
Key Competencies
- Leadership and team management
- Strategic thinking and problem-solving
- Customer-focused approach
- Analytical and data-driven decision making
- Result-oriented and proactive
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