Operations and Sales Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Exclusive Talent Management seeks an Operations and Sales Coordinator for their UAE Daily Operations team in Dubai. The role involves customer support, fleet management, sales prospecting, and operational planning.
Key Skills for This Role
Responsibilities
- Provide real time assistance to customers via phone, email, and chat
- Manage daily operations and planning
- Analyze and optimize performance of fleet securing agreed KPIs and SLA
- Handle, log and resolve customer requests/issues
- Proactively identify and develop opportunities to sell additional fleet capacity
- Conduct sales presentations and demos to showcase fleet solutions
- Negotiate service agreements and contract terms with new and existing clients
Requirements
- Bachelor's degree preferably in Business, Supply Chain or Logistics
- Previous experience in a customer facing role within operations management, logistics or other relevant settings
- Previous experience working in a fast paced 24x7 environment
- Fluent in English, Hindi & Urdu
- UAE driver's License
- Strong collaborator and excellent problem solving skills
- Tech savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools
Full Job Posting
The Role
- As Operations and Sales Coordinator you will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence.
Main responsibilities and tasks
- Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.
- Provide real time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.
- Manage daily operations and planning.
- First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors.
- Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.
- Handle, log and resolve customer requests/issues.
- Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.
- Prepare performance and monitoring reports as per company requirements.
- Ensure all customer interactions align with company policies, safety regulations, and sustainability goals.
- Proactively identify and develop opportunities to sell additional fleet capacity in the local domestic market.
- Actively prospect and build relationships with potential clients in the local market.
- Conduct sales presentations and demos to showcase fleet solutions and value propositions.
Required education or level of education
- Bachelor's degree preferably in Business, Supply Chain or Logistics.
- Familiarity with logistics, fleet management systems, or CRM tools is a plus
Required experience
- Previous experience in a customer facing role within operations management, logistics or other relevant settings.
- Previous experience working in a fast paced 24x7 environment.
- Fluent in English, Hindi & Urdu is a must.
- UAE drivers License is a must, Heavy Truck license is a bonus.
- Strong collaborator and excellent problem solving skills.
- Strong service and solution oriented mindset.
- Independent and confident in your ability to act, prioritize and make decisions.
- Tech savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools
- Experience from the growing EV industry and/or startup is a bonus.
Location
- The job will be based out of our Dubai office.
About the company
- Exclusive Talent Human Resource Consultancies Co. is a leading Human Resource Agency based in Dubai, specializing in staffing solutions across the Middle East.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Exclusive Talent Management
Operations & Sales Coordinator – Road Trucking & Container Transport
Dubai, UAE
Exclusive Talent Management is seeking an Operations & Sales Coordinator with experience in road trucking and container transportation in Dubai. The role involves coordinating daily trucking operations, optimizing schedu
ADNOC - Approved HSE Officer
Abu Dhabi, UAE
Exclusive Talent HR Consultancy seeks an ADNOC-approved HSE Officer for a 6-month extendable project in Habshan, Abu Dhabi. The role involves ensuring compliance with ADNOC HSE standards, conducting site inspections, saf
HSE Officer
Dubai, UAE
Exclusive Talent Management seeks an HSE Officer for construction projects in Dubai. The role involves implementing HSE policies, conducting inspections, ensuring UAE regulatory compliance, and promoting safety culture.
Recruitment Lead
Abu Dhabi, UAE
Exclusive Talent Management seeks an experienced Recruitment Lead with 5-6 years of expertise in high-volume hiring to manage the full recruitment cycle in Abu Dhabi. The role involves sourcing, screening, stakeholder ma
Marketing Coordinator
Dubai, UAE
Exclusive Talent Management seeks a motivated Marketing Coordinator for a full-time, onsite role in Dubai. The ideal candidate is a UAE National fresh graduate or early-career professional eager to support marketing camp
SAP Vehicle Sales & Service Coordinator
Dubai, UAE
A leading HR agency seeks an SAP Vehicle Sales & Service Coordinator to support commercial vehicle division operations. The role involves managing SAP processes for vehicle sales, after-sales service, and workshop operat
Operation Planner
Dubai, UAE
The Operation Planner is responsible for developing, maintaining, and monitoring project schedules to ensure projects are completed on time. The role supports project planning, progress tracking, reporting, and coordinat
Junior HSE Officer
Abu Dhabi, UAE
Exclusive Talent Management is seeking a Junior HSE Officer for a project-based assignment in Abu Dhabi. The role requires ADNOC approval, NEBOSH certification, and 3-4 years of UAE experience in HSE. Responsibilities in
Operations & Sales Coordinator – Road Trucking & Container Transport
Dubai, UAE
ADNOC - Approved HSE Officer
Abu Dhabi, UAE
HSE Officer
Dubai, UAE
Recruitment Lead
Abu Dhabi, UAE
Marketing Coordinator
Dubai, UAE
SAP Vehicle Sales & Service Coordinator
Dubai, UAE
Operation Planner
Dubai, UAE
Junior HSE Officer
Abu Dhabi, UAE