Operations Admin Assistant
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Key skills for this role
About the Role
Chinese Palace Restaurant Group is looking for an Operations Admin Assistant to support the Executive Director in QSR operations. The role involves administrative support, coordination with supervisors, delivery platform management, invoice handling, and dispute resolution.
Key Skills for This Role
Responsibilities
- Provide day to day administrative support to the Executive Director
- Prepare reports, presentations, meeting minutes, and operational summaries
- Maintain organized records, contracts, and confidential documents
- Coordinate meetings and follow up on action items
- Serve as primary point of contact for QSR Supervisors regarding operational matters
- Coordinate and monitor leave requests, schedule changes, manpower concerns
- Monitor availability and performance of all delivery platforms
- Update menus, item availability, descriptions, photos, and pricing on delivery platforms
- Receive, verify, and maintain records of invoices related to QSR operations and delivery platforms
- Monitor cancelled, refunded, and disputed orders and submit disputes to aggregators
Requirements
- Administrative and operational coordination experience
- Strong organizational and communication skills
- Ability to manage multiple tasks and prioritize
Full Job Posting
Position Summary
- The Operations Admin Assistant provides administrative, operational, and financial coordination support to the Executive Director overseeing all QSR brands.
- The role serves as the central coordination point for QSR Supervisors, manages delivery platform operations, handles invoice administration, supports new store launches, monitors operational reports, and facilitates communication between restaurants and support departments.
Administrative Support
- Provide day to day administrative support to the Executive Director.
- Prepare reports, presentations, meeting minutes, and operational summaries.
- Maintain organized records, contracts, and confidential documents.
- Coordinate meetings and follow up on action items.
Operations Coordination
- Serve as the primary point of contact for QSR Supervisors regarding operational matters.
- Coordinate and monitor leave requests, schedule changes, manpower concerns, and other operational requirements.
- Escalate concerns and requests to the Executive Director and relevant departments when necessary.
- Coordinate with HR, Payroll, Operations, and Restaurant Management to ensure timely resolution of issues.
- Track approvals, pending requests, and operational action items.
- Facilitate effective communication between restaurant teams and management.
Delivery Platform Management
- Monitor the availability and performance of all delivery platforms.
- Update menus, item availability, descriptions, photos, and pricing.
- Create and launch new menu items and promotions.
- Coordinate with restaurant teams, aggregators, support teams, and IT to resolve platform related issues.
- Ensure brands and stores are properly onboarded and activated on delivery platforms.
Financial & Invoice Coordination
- Receive, verify, and maintain records of invoices related to QSR operations and delivery platforms.
- Ensure invoices are complete and submitted to the Accounts Department within required timelines.
- Track invoice status and follow up on pending payments, discrepancies, or missing documents.
- Coordinate with vendors, aggregators, restaurant teams, and Accounts regarding invoice related concerns.
- Maintain organized records of invoices, contracts, settlements, and supporting documents.
Order Monitoring & Dispute Management
- Monitor cancelled, refunded, and disputed orders.
- Review reports and gather supporting documentation from restaurant teams.
- Submit disputes and follow up with aggregators until resolution.
- Coordinate with the Accounts Department regarding settlements and reconciliations.
Work Location
- In person
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