Officer, Patient Experience - UAE National
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Key skills for this role
About the Role
Amana Healthcare is seeking a Patient Experience Officer to enhance the patient journey by managing feedback, conducting patient rounds, and supporting satisfaction initiatives. The role requires a Bachelor's degree and 2+ years of experience in patient relations or healthcare.
Key Skills for This Role
Responsibilities
- Manage patient feedback, concerns, and complaints professionally and efficiently
- Conduct patient rounds and gather real time insights to improve service delivery
- Collaborate with clinical and non clinical teams to enhance the patient journey
- Support patient satisfaction initiatives and quality improvement projects
- Advocate for patients and ensure their needs and concerns are addressed
- Monitor patient experience metrics and prepare reports for continuous improvement
Requirements
- Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field
- Minimum 2 years of experience in patient relations, customer service, or healthcare
- Excellent communication, interpersonal, and problem solving skills
- Strong commitment to customer service and patient centered care
Full Job Posting
Overview
- M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments.
- Amana Healthcare is a leading long term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post acute care services.
- The Patient Experience Officer is responsible for enhancing the overall patient journey by ensuring high standards of customer service, addressing patient concerns, managing feedback, and supporting initiatives aimed at improving patient satisfaction and engagement.
Responsibilities
- Manage patient feedback, concerns, and complaints professionally and efficiently.
- Conduct patient rounds and gather real time insights to improve service delivery.
- Collaborate with clinical and non clinical teams to enhance the patient journey.
- Support patient satisfaction initiatives and quality improvement projects.
- Advocate for patients and ensure their needs and concerns are addressed.
- Monitor patient experience metrics and prepare reports for continuous improvement.
Qualifications
- Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
- Minimum 2 years of experience in patient relations, customer service, or healthcare.
- Excellent communication, interpersonal, and problem solving skills.
- Strong commitment to customer service and patient centered care.
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