Officer, Customer Service
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Key skills for this role
About the Role
First Abu Dhabi Bank (FAB) is seeking a Customer Service Officer in Dubai to deliver exceptional service, process account openings, handle transactions, and promote bank products. The role requires at least 2 years of banking experience and a focus on compliance and sales targets.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer service by providing accurate, timely, and compliant sales and service support
- Process account opening, product onboarding, service requests, and after sales transactions
- Actively promote and cross sell FAB asset and liability products
- Handle customer queries, requests, and complaints professionally
- Educate customers on FAB’s digital channels and self service options
- Ensure all transactions and documentation comply with FAB policies and regulatory requirements
Requirements
- High school diploma or higher education in business, finance, or related discipline
- Minimum 2 years’ experience in banking, preferably in customer service or sales roles
- Knowledge of banking products, services, and regulatory requirements
Full Job Posting
Job Title and Location
- JOB TITLE: Officer, Customer Service
- LOCATION & WORK ARRANGEMENT: Dubai, Onsite
Job Summary
- Delivers exceptional customer service by providing accurate, timely, and compliant sales and service support to customers.
- Responsible for processing account opening, product onboarding, service requests, and after sales transactions while meeting service KPIs.
- Acts as the primary point of customer interaction in the branch, promoting FAB products and services.
Key Responsibilities
- Sales & Business Development: Actively promote and cross sell FAB asset and liability products.
- Service Excellence & KPI Delivery: Achieve personal and branch service KPIs including NPS, complaint resolution, SR turnaround, and mystery shopping scores.
- Product Onboarding & Transactions: Prepare, process, and review account opening forms, loan and credit card applications.
- Customer Relationship Management: Maintain proactive communication with customers to build loyalty.
- Operational Discipline & Compliance: Ensure all transactions comply with FAB policies and regulatory requirements.
Requirements / Qualifications
- Minimum Qualification: High school diploma or higher education in business, finance, or related discipline.
- Minimum Experience: Minimum 2 years’ experience in banking, preferably in customer service or sales roles.
- Knowledge of banking products, services, and regulatory requirements.
About Us
- FAB is the UAE's largest bank and one of the world's most secure financial institutions.
- We offer a comprehensive range of personal and private banking services.
- We are committed to excellence and innovation.
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