Area Head - Abu Dhabi Island 1
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Key skills for this role
About the Role
First Abu Dhabi Bank seeks an Area Head to manage a network of 7-10 branches in Abu Dhabi Island, driving sales and satisfaction targets while maximizing profitability. The role requires 10+ years of banking experience with at least 5 years in managerial positions within branch networks.
Key Skills for This Role
Responsibilities
- Work closely with Regional Head to implement distribution/network strategy and sales & services strategy
- Agree overall budget and KPI targets per customer segments for the area/cluster and delegate to Branch/Cluster Managers
- Deliver agreed budget and KPI targets by managing, supporting, and monitoring branches and teams
- Implement departmental policies, systems, and procedures to ensure legislative compliance and high standard customer experience
- Explore and gather details to create new business opportunities and support branch/ATM/CDM openings or relocations
- Represent the bank in the local community
- Handle customer complaints in coordination with Head of Customer Experience
- Define goals and KPIs for team members and ensure effective performance management
- Develop talent within the team through guidance and coaching with focus on Emiratisation
Requirements
- Bachelor's degree in any discipline
- 10 years of relevant experience in the banking sector
- At least 5 years in similar positions with progressively increasing managerial responsibilities in branch network
Full Job Posting
Job Description
- This role holder is responsible to manage a network of 7 10 branches in defined area and directing and guiding the branches in the assigned region and ensuring of achieving sales and satisfaction targets, and maximizing the profitability and widening the NBAD footprint across the area.
- The role holder is also responsible enhancing the sales & marketing of all retail banking products by capitalizing on direct and cross sell opportunities and ensuring efficient customer services.
Responsibilities
- Work closely with Regional Head to implement distribution/network strategy and sales & services strategy.
- Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area.
- Delivering the agreed budget & KPI targets in that area with managing, supporting and monitoring branches, branch/cluster managers, sales & service teams performance.
- Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality, cost effective service with high standard customer experience across all branches in that area.
- Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines.
- Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
- Representing the bank in local community in the assigned area
- Handle customer complaints in coordination with Head of Customer Experience
- Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
- Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation
Qualifications
- Bachelor’s degree in any discipline with experience in the branch network.
- 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.
About Us
- First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions.
- We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages.
- Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to 'Grow Stronger.'
- FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance based culture.
- At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions.
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