Officer - Conduct Risk - Emirati Talent
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Key skills for this role
About the Role
The bank is seeking an Officer to support the implementation of the Conduct Risk and Consumer Protection framework. The role involves monitoring adherence to regulations, tracking risk events, and assisting with reporting and training.
Key Skills for This Role
Responsibilities
- Support roll out of Conduct Risk and Consumer Protection policies across business units
- Assist in maintaining policy registers, control inventories, and procedure updates
- Monitor adherence to market conduct risk controls embedded within first line operations
- Track conduct risk events, near misses, and customer complaint trends for escalation
- Support preparation of Conduct Risk Key Risk Indicators (KRIs), dashboards, and reports
- Assist in reviewing customer communication templates, marketing materials, and product disclosures for compliance
- Support monitoring of sales practices and ethical selling behaviors
- Help coordinate remediation actions for identified conduct breaches or mis selling incidents
- Assess and enhance existing training programs on conduct risk
- Compile data and prepare inputs for internal reports, regulatory submissions, and conduct risk committee packs
Requirements
- Bachelor's degree in business, Law, Education, or related field
- 1 3 years of experience in regulatory compliance, Controls and Governance within banking
- Understanding of UAE Central Bank regulations and conduct risk management principles
- Strong analytical and reporting skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Good verbal and written communication abilities
- Integrity, confidentiality, and commitment to ethical standards
Full Job Posting
Job Purpose
- The role supports the implementation of the Bank’s Conduct Risk and Consumer Protection framework, ensuring day to day adherence to UAE Central Bank regulatory requirements and internal standards.
Main Responsibilities & Accountabilities
- Support the roll out of Conduct Risk and Consumer Protection policies across business units.
- Assist in maintaining policy registers, control inventories, and procedure updates.
- Ensure documentation and record keeping for regulatory and internal audits.
- Monitor adherence to market conduct risk controls embedded within first line operations.
- Track conduct risk events, near misses, and customer complaint trends for escalation.
- Support the preparation of Conduct Risk Key Risk Indicators (KRIs), dashboards, and reports for management.
- Assist in reviewing customer communication templates, marketing materials, and product disclosures for compliance with CPSR.
- Support monitoring of sales practices, ethical selling behaviors, and adherence to product suitability requirements.
- Help coordinate remediation actions for identified conduct breaches or mis selling incidents.
- Assess and enhance existing training programs on conduct risk.
- Support delivery of awareness campaigns and periodic refreshers on conduct related policies.
- Compile data and prepare inputs for internal reports, regulatory submissions, and conduct risk committee packs.
Education & Experience
- Bachelor’s degree in business, Law, Education, or a related field.
- Certification in banking operations, financial services, or risk management.
- 1 3 years of experience in regulatory compliance, Controls and Governance, within the banking industry.
Other Skills Required
- Understanding of UAE Central Bank regulations and conduct risk management principles.
- Strong analytical and reporting skills.
- Good verbal and written communication abilities for internal and external interactions.
- Attention to detail and accuracy in documentation.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Strong communication and coordination skills.
- Integrity, confidentiality, and commitment to ethical standards.
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