Officer, Collections (Emiratised Role)
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Key skills for this role
About the Role
Collection Activities Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
Key Skills for This Role
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Collection Activities
- Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure detailed review of the case given the long tenure relationship with customers
- Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
- Ensure if rental product then BSA and TCR to be reviewed for rental status.
- Interact with customer in compliance to CPR to ascertain reasons for delinquency
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
- Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
- Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
- Any other customer follow up action as required by the Bank from time to time.
- Any high risks to be flagged off to respective managers for accelerated actions.
- Evaluate all viable options post discussion with customer to stem flow to next overdue status.
- Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• AML (Anti Money Laundering)
- CPR compliance
- Adherence of Collection Targets / Budgets
- Ensure CPR compliance whilst dealing with Customers
- Nil High Risk Audit observations.
Qualification Required
- Bachelor’s Degree
- Minimum of 3+ years collections experience in mortgage collections in UAE
- Awareness of the legal options and remedial options
Skills Set Required
- Excellent Communication skills
- Basic banking knowledge
- Strong negotiation skills
- Good computer skills
- Dialer experience
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