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Officer, Collections

bankfab
Abu Dhabi, UAE
Full Time
Mid
1 weeks ago
CollectionsRecoveryAnalytical SkillsNegotiationMIS ReportingVendor Management
Free

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CollectionsRecoveryAnalytical Skills
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Job Description

  • Key KPIs: Recovery rate vs target, Agency productivity & efficiency, Settlement turnaround time, Compliance & audit adherence, Portfolio resolution rate

Skills & Competencies

  • Strong understanding of collections & recovery lifecycle for Credit & Personal loan products
  • Analytical skills (MIS, performance tracking)
  • Negotiation & decision making
  • Stakeholder / vendor management
  • Knowledge of UAE banking regulations

Experience & Qualification

  • 1–5 years in collections/recovery (banking/NBFC/agency)
  • Experience in handling outsourced recovery vendors
  • Graduate in Finance / Business (MBA preferred)

Key Responsibilities

  • Allocate delinquent accounts to recovery agencies as per bucket strategy.
  • Monitor agency performance vs allocated portfolios.
  • Facilitate account transfers, reallocations, and closures with proper approvals.
  • Review and process settlement proposals within delegation authority.
  • Coordinate with internal teams for approvals (legal, risk, MIS).
  • Ensure proper documentation and tracking of recovery cases.
  • Track recovery performance (daily / MTD / agency wise).
  • Provide MIS reports and dashboards to management.
  • Support incentive calculations and validation for agencies.
  • Ensure agencies follow bank policies, code of conduct, and regulatory guidelines.
  • Monitor recorded calls / audit compliance where applicable.
  • Escalate any policy breaches or exceptions.

About Us

  • First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions.
  • We offer a comprehensive range of personal and private banking services.
  • Life at FAB: Working at FAB means being part of a team of talented and passionate individuals.
  • Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future.
  • Our Values: At FAB, we place our customers at the core of our activities.

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