Officer, Collections
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Key skills for this role
About the Role
First Abu Dhabi Bank is seeking a Collections Officer to manage recovery agencies, handle settlements, and monitor performance. Candidates need 1-5 years of collections/recovery experience in banking or NBFC, strong analytical skills, and knowledge of UAE banking regulations.
Key Skills for This Role
Responsibilities
- Allocate delinquent accounts to recovery agencies as per bucket strategy
- Monitor agency performance vs allocated portfolios
- Review and process settlement proposals within delegation authority
- Coordinate with internal teams for approvals (legal, risk, MIS)
- Track recovery performance (daily / MTD / agency wise)
- Provide MIS reports and dashboards to management
- Ensure agencies follow bank policies, code of conduct, and regulatory guidelines
- Support escalated customer requests related to settlements or restructuring
Requirements
- 1–5 years in collections/recovery (banking/NBFC/agency)
- Experience in handling outsourced recovery vendors
- Graduate in Finance / Business (MBA preferred)
- Strong understanding of collections & recovery lifecycle for Credit & Personal loan products
- Analytical skills (MIS, performance tracking)
- Negotiation & decision making
- Stakeholder / vendor management
- Knowledge of UAE banking regulations
Full Job Posting
Job Description
- Key KPIs: Recovery rate vs target, Agency productivity & efficiency, Settlement turnaround time, Compliance & audit adherence, Portfolio resolution rate
Skills & Competencies
- Strong understanding of collections & recovery lifecycle for Credit & Personal loan products
- Analytical skills (MIS, performance tracking)
- Negotiation & decision making
- Stakeholder / vendor management
- Knowledge of UAE banking regulations
Experience & Qualification
- 1–5 years in collections/recovery (banking/NBFC/agency)
- Experience in handling outsourced recovery vendors
- Graduate in Finance / Business (MBA preferred)
Key Responsibilities
- Allocate delinquent accounts to recovery agencies as per bucket strategy.
- Monitor agency performance vs allocated portfolios.
- Facilitate account transfers, reallocations, and closures with proper approvals.
- Review and process settlement proposals within delegation authority.
- Coordinate with internal teams for approvals (legal, risk, MIS).
- Ensure proper documentation and tracking of recovery cases.
- Track recovery performance (daily / MTD / agency wise).
- Provide MIS reports and dashboards to management.
- Support incentive calculations and validation for agencies.
- Ensure agencies follow bank policies, code of conduct, and regulatory guidelines.
- Monitor recorded calls / audit compliance where applicable.
- Escalate any policy breaches or exceptions.
About Us
- First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions.
- We offer a comprehensive range of personal and private banking services.
- Life at FAB: Working at FAB means being part of a team of talented and passionate individuals.
- Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future.
- Our Values: At FAB, we place our customers at the core of our activities.
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