Network & Security Engineer - Aldar Education

Job Description

Main Duties

• Provide required support to other IT functions and End-User Support concerning network problems, including possible onsite technical support for escalated issues.
• Troubleshoot network-related issues and adhere to SLAs and OLAs related to network & security services.
• Ensure all assets are patched and updated to minimize security breaches and security and system patches, upgrades & changes are applied as required.
• Perform and configure network switches, routers, network standards & protocols.
• Prepare routine reports to highlight IT security issues/concerns/criticalities.
• Continuously assess, test, improve, and document 24x7 monitoring infrastructure, including alarming, logs, and event management.
• Implementing and enforcing network security measures set by Manager – Network and Security
• Troubleshoot, diagnose, and resolve technical issues related to Network &security hardware and software.
• Perform the day-to-day operation of Aldar Education’s wired network, wireless network, IT network Security and IP Telephony infrastructure.
• Rectify & respond to SOAR alerts and ensure a safe & secure IT environment.
• Assess the infrastructure of new business and school buildings, perform gap analysis, & evaluation, and work on putting IT Infrastructure tech-refresh and deployment plans to bring them up to AE’s standard.
• Work as part of a team to implement the IT infra in the new business sites and perform all needed configurations to join the site with the enterprise infrastructure

Specific Duties

• Add and modify network connections and hardware.
• Configure firewalls as per AE standards & policies and business requirements.
• Troubleshoot network and equipment, including the telephony and security network.
• Maintain and monitor the enterprise network infrastructure.
• Provide network utilization, capacity, and performance reports
• Maintain network standardization and network equipment specification documents.
• Asset tag network assets (i.e. network hardware and software, monitoring tools) and maintain an updated inventory
• Coordinate security issues with IT Managers and other IT functions.
• Provide incident response support and resolution
• Ensure all network-related tickets are assigned, resolved, or escalated following AE’s ITSM standards
• Directly reporting to Manager – Network and Security Infrastructure
• Prepare SOWs, BOQs, and other IT procurement-related documents.
• Assist Manager Network & Security in the technical assessment of procured and existing technologies.
• Install, configure, and modify VPN clients and MFA protocols.
• Coordinate with external vendors and manufacturers for support cases, monthly & quarterly activities, and reviews

Minimum Qualifications

• Bachelor of Engineering in Electronics & Communication or Computer Engineering
• Network Certification: Professional level certification on enterprise Routing & Switching such as CCNP or equivalent (HCIP, JNCIP ACIP, etc.)
• Palo-Alto Network certification PCNSE and/or Fortinet NSE4 or above.
• Cisco Voice over IP certification (CCNP Collaboration certification preferred)
• Aruba ClearPass certification (preferred)

Minimum Experience

• 5 Years of experience in IT networking & security

Job-Specific Knowledge & Skills

• Knowledge of Network Protocols, network components, network operating systems, and Security Standards.
• Hands-on Knowledge of installation, modification, and maintenance procedures of IT network hardware appliances, virtual appliances, and software.
• Excellent hardware troubleshooting experience with network & security technologies
• Proven experience and knowledge of below network technologies,
• + TCP/IP and IP Subnetting
• Structure cabling / Passive Networking
• Switching (Juniper, Huawei, Cisco preferred)
• Routing (Juniper, Huawei, Cisco preferred)
• Wireless experience is a must (Aruba, Juniper, Huawei, Cisco preferred)
• Aruba ClearPass administration
• FortiGate firewall & SDWAN administration.
• Palo Alto Firewall administration using Panorama.
• Wireless technology Juniper Mist & Aruba Central.
• Wired network: Juniper, and Aruba.
• IP Telephony: Cisco Call Manager, voice gateways and/or SBC integration skills with MS teams.
• Routing & Switching and Wireless technologies
• IPSEC (site-to-site and Remote VPN)
• Excellent troubleshooting skills on above products & technologies.
• Strong analytical skills
• Good customer service skills
• Appetite to learn continuously.
• Strong troubleshooting and problem-solving skills
• Highly self-motivated and directed, with keen attention to detail.
• Ability to present ideas in user-friendly language is a plus.
• Strong interpersonal, written, and oral communication skills
• Able to effectively prioritize tasks in a high-pressure environment.
• Driver’s license and access to a car is a must.

What We Offer