Network & Communication Services Manager
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Key skills for this role
About the Role
About the Role: The Network & Communication Services Team Lead is responsible for leading and managing the three units under Network & Communication Services, including Network.
Key Skills for This Role
Responsibilities
- Lead all functions under Network & Communication Services, aligning unit objectives with organizational IT and security strategies
- Develop and maintain network roadmaps, ensuring scalability and adaptability
- Supervise and mentor network engineering teams
- Manage VoIP infrastructure, gateways, SIP trunks, and QoS
- Maintain and improve call center/IVR platforms, voicemail, and call routing systems
- Oversee deployment and maintenance of wireless access points and WAN connectivity
- Optimize bandwidth usage and remote access solutions
- Monitor and troubleshoot WAN traffic for latency, congestion, and reliability issues
- Collaborate with IT Security, Technical Management, and Data Centre teams
- Act as escalation point for major network and communication incidents
- Maintain accurate documentation of network configurations and operational procedures
- Ensure compliance with industry standards, audit requirements, and internal policies
Requirements
- 15 20 years of experience in network and communication services
- Proven leadership and team management skills
- Expertise in LAN/WAN, VoIP, and wireless networks
- Knowledge of network security and compliance standards
Full Job Posting
About the Role
- The Network & Communication Services Team Lead is responsible for leading and managing the three units under Network & Communication Services, including Network Infrastructure & Architecture, Voice & Communication Systems, and Wireless/WAN Management.
- This role ensures the design, implementation, and continuous improvement of a robust, secure, and scalable network infrastructure.
- The incumbent will manage service delivery across LAN/WAN, VoIP, and wireless networks to ensure high availability, performance, and alignment with organizational goals.
Key Responsibilities
- Leadership & Strategy: Lead all functions under Network & Communication Services, aligning unit objectives with organizational IT and security strategies.
- Develop and maintain network roadmaps, ensuring scalability and adaptability to changing business needs.
- Supervise and mentor network engineering teams, fostering a culture of innovation and accountability.
- Voice & Communication Systems: Manage VoIP infrastructure, gateways, SIP trunks, and QoS.
- Maintain and improve call center/IVR platforms, voicemail, and call routing systems.
- Coordinate with vendors and internal teams to ensure reliability and performance of voice systems.
- Wireless & WAN Management: Oversee deployment and maintenance of wireless access points and WAN connectivity.
- Optimize bandwidth usage and remote access solutions for performance and cost efficiency.
- Monitor and troubleshoot WAN traffic for latency, congestion, and reliability issues.
- Collaboration & Communication: Collaborate with IT Security, Technical Management, and Data Centre teams to ensure integrated infrastructure planning.
- Act as an escalation point for major network and communication incidents.
- Support incident response and troubleshooting with detailed root cause analysis and resolution strategies.
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